Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Mina

Brooklyn,NY

Summary

Driven by a goal-oriented approach, I enhanced team productivity and customer satisfaction at Metropolitan Transportation Authority, MTA, through effective staff management and problem-solving. Leveraging skills in training and mentoring, I significantly reduced delinquency rates at Brown Brothers Harriman, showcasing my ability to motivate employees and streamline operations for optimal results.

Overview

35
35
years of professional experience

Work History

Superisor

Metropolitan Transportation Authority, MTA
01.1994 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Events Usher

Madison Square Garden Co
04.2024 - 05.2024
  • Collaborated with security personnel to ensure the safety and well-being of all guests during events.
  • Participated in pre-event briefings, staying informed about specific event requirements and expectations.
  • Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
  • Enhanced guest experience by efficiently directing attendees to their designated seats.

Income Collection Associate

Brown Brothers Harriman
06.1989 - 01.1994
  • Reduced delinquency rates with proactive account monitoring and timely interventions.
  • Maintained organized records of all collection activities, facilitating accurate reporting and analysis.
  • Assisted in the development of customized payment plans tailored to individual debtor circumstances, promoting successful repayment.
  • Minimized risk exposure by diligently adhering to internal policies and procedures throughout the collections process.

Education

No Degree - Liberal Arts

State University of NY At Buffalo
Buffalo, NY

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation

Timeline

Events Usher

Madison Square Garden Co
04.2024 - 05.2024

Superisor

Metropolitan Transportation Authority, MTA
01.1994 - Current

Income Collection Associate

Brown Brothers Harriman
06.1989 - 01.1994

No Degree - Liberal Arts

State University of NY At Buffalo

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Luis Mina