Luis Miranda
Paterson
Summary
Dynamic management professional with a proven track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Expertise in team supervision, conflict resolution, and operational oversight fosters a collaborative environment that drives productivity and achieves operational goals. A strong leader and adept problem-solver dedicated to streamlining processes to reduce costs and enhance organizational efficiency. Committed to leveraging independent decision-making skills and sound judgment to contribute positively to company success while supporting team objectives.
Overview
9
9
years of professional experience
Work History
Shift Manager
Wendy's
Paterson, NJ
10.2019 - Current
- Manage the store operations from 6am to 4pm, ensuring all crew members are in place and providing exceptional, prompt, and efficient service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Led team in achieving operational excellence through effective training and mentoring of staff.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Enhanced customer experience by streamlining service processes and resolving issues promptly.
- Developed staff schedules to align with business needs while maximizing labor efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Supermarket Worker
Super Supermarket
Haledon, NJ
09.2017 - 01.2019
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Operated cash register efficiently, processed transactions, and handled customer payments accurately.
- Maintained cleanliness and organization of store shelves to ensure optimal product display and accessibility.
- Trained new staff on operational procedures, enhancing team productivity and adherence to company standards.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Stocked shelves and organized merchandise displays for easy retrieval.
Education
Associate of Applied Science - Medical Billing & Coding
Berkeley College
Woodland Park12-2027
Skills
- Cash handling
- Decision-making
- Employee training
- Customer service focus
- Staff motivation
- Handling customer complaints
- Training and mentoring
- Delegating work
- Staff development
- Inventory controls
- Hiring and recruiting
- Shift leadership
- Scheduling expertise
- Problem-solving
- Time management
- Multitasking
- Multitasking Abilities
- Store operations
- Inventory and stocking
- Computer skills
- Attention to detail
- Critical thinking
Languages
English - Expert
Spanish - Fluent
Timeline
Shift Manager
Wendy's
10.2019 - Current
Supermarket Worker
Super Supermarket
09.2017 - 01.2019
Associate of Applied Science - Medical Billing & Coding
Berkeley College