Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Montanez

Boston,MA

Summary

Dynamic and dedicated professional with a strong background in security and customer service, exemplified during my tenure at Tarian. Proven ability to enhance guest experiences while ensuring safety through keen attention to detail and effective problem-solving skills. Committed to a welcoming environment and maintaining high standards of access control.

Overview

7
7
years of professional experience

Work History

Security Officer

Tarian
09.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Game Floor Host

Beat the Bomb
03.2023 - 09.2024
  • Assisted in increasing overall revenue by promoting special events, promotions, and loyalty programs to guests.
  • Contributed to increased guest engagement by organizing various interactive activities on the game floor.
  • Ensured smooth operations by conducting regular maintenance checks on gaming machines and reporting malfunctions promptly.
  • Maintained optimal game floor conditions for player enjoyment, including cleanliness, organization, and proper functioning of equipment.

Door Greeter

Andretti Indoor Karting & Games
08.2022 - 01.2023
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
  • Collaborated with security teams to report suspicious behavior, promoting a safe shopping environment for all patrons.

Sales Associate

Boston Bowl
01.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.

Busser

Lucky Strike
04.2020 - 01.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Youth Counselor

You Boston
06.2020 - 12.2020
  • Monitored youth behavior and offered guidance and support for positive change.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.

Junior Counselor

Franklin IO Summer Camp
06.2018 - 08.2019
  • Collaborated with fellow counselors to design engaging group activities that promoted teamwork and social skills.
  • Planned fun and collaborative activities for ages 6 to 16 that resulted in teamwork and learning of valuable life lessons.
  • Participated in regular staff meetings, staying current on new initiatives and sharing best practices with colleagues.


Education

Associate of Applied Science - Music Production And Audio For Media

Atlanta Institute of Music And Media
Duluth,GA
09-2024

High School Diploma -

Roxbury Prep High School
Boston, MA
06-2022

Skills

  • Physical fitness
  • Access control
  • General security
  • Customer service
  • Multi-tasking strength
  • Attention to detail

Timeline

Security Officer

Tarian
09.2024 - Current

Game Floor Host

Beat the Bomb
03.2023 - 09.2024

Door Greeter

Andretti Indoor Karting & Games
08.2022 - 01.2023

Sales Associate

Boston Bowl
01.2021 - 10.2022

Youth Counselor

You Boston
06.2020 - 12.2020

Busser

Lucky Strike
04.2020 - 01.2021

Junior Counselor

Franklin IO Summer Camp
06.2018 - 08.2019

Associate of Applied Science - Music Production And Audio For Media

Atlanta Institute of Music And Media

High School Diploma -

Roxbury Prep High School

Similar Profiles

CREATE PROFILE