Luis Manuel Montes

• Westshore plaza 7616 D-636
• 1.1 MAR
• Recruited, trained and supervised new employees.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Managed daily banking activities such as deposits and withdrawals.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

• Tyrone square mall 07943
• D-636 1 MAR
• Organized promotional events to increase product awareness.
• Assessed operational efficiency of the store's departments.
• Ensured compliance with safety regulations and company policies.

• Champs sports d-560 international plaza 3.5 MAR
• Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
• Established procedures for handling returns and exchanges efficiently.
• Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.

. Tyrone square mall D-636 631 MAR

• Organized promotional events to increase product awareness.
• Assessed operational efficiency of the store's departments.
• Ensured compliance with safety regulations and company policies.

• Established processes for monitoring customer satisfaction levels.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Coordinated with other departments to ensure smooth flow of operations.

In addition to the role of the Store Manger: -Luis

Supported the District Manager in talent acquisition for the entire tampa and fort myers area

Facilitated training workshops for the entire district for all Assistant Mangers as well as Store Manager ?? Acted as the point person for the DM ? Was an active participant in onboarding new SMs to the district Trained and developed 8 Assistant Manager to take over locations of their own

Trained and developed new associates on all new systems, selling expectations and merchandising standards

Opened new locations and reopen remodeled locations as well as staffed them

Travel the district to help assist DM in training and making sure stores were up to date on visuals and freight back rooms

Assist dm in processing investigations statements and terminations Project Management • Operations Management

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maintained statistical and financial records. dealing with customer queries and complaints. overseeing pricing and stock control. maximising profitability and setting/meeting sales targets, including motivating staff to do so.

-luís Managed all operational and financial resources to achieve store goals. Maintained a high level of customer service. In charge of open/ close procedures including reconciliation of sales, cash and inventory transactions as well as bank deposits. And as well as back room and freight processing

Luis- Provided leadership support and help run the store when managers are away. Understands store sales plan and company sales goals and helps drive sales by increasing key performance indicators. Covers the sales floor zone and ensures that assigned areas are up to visual standards. As well ash shrink and loss prevention.