Luis Mora Dodson
Belleville,NJ
Summary
Dynamic General Manager with proven expertise in operations management, driving performance improvement, and enhancing client relations. Committed to fostering team collaboration and achieving business growth through effective leadership and operational excellence.
Overview
34
34
years of professional experience
Work History
General Manager
Zap Lube & Car Wash
Fair Lawn, NJ
06.1991 - 08.2025
- Directed daily operations to enhance service quality and customer satisfaction.
- Implemented training programs to elevate staff performance and operational efficiency.
- Analyzed customer feedback to refine services and increase repeat business.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Oversaw financial management, ensuring budget adherence and profitability targets were met.
- Established safety protocols, fostering a secure environment for both employees and customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Publica De Chilie
HondurasSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff supervision
- Motivation
- Client relations
- Labor cost controls
- Performance improvement
- Recruitment
- Purchasing and planning
- Budget development
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Zap Lube & Car Wash
06.1991 - 08.2025
High School Diploma -
Publica De Chilie