Luis Moreno
Las Vegas,NV
Summary
Proven professional with a robust background in customer service and logistics, notably at Frito-Lay and Bank of America. Excelled in enhancing customer retention and managing accounts, leveraging skills in Class A driving and effective team collaboration. Achieved significant improvements in service delivery and operational efficiencies, demonstrating a keen ability to exceed performance metrics and foster meaningful client relationships.
Overview
10
10
years of professional experience
Work History
Sales/Customer Service Representative
Frito-Lay
Las Vegas, NV
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Route Sales
Senior Driver
Empyreal Logistics
Las Vegas, NV
08.2020 - 02.2024
- Armored courier.
- Transported currency loads to The United States Federal Reserve daily.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
Driver
May Trucking
Denver, CO
10.2019 - 08.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Delivering freight to all 48 states
Relationship Manager
Bank Of America
Las Vegas
09.2014 - 10.2019
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
High School Diploma -
Tranquillity High School
San Joaquin, CA06.2007
Skills
- Team Goals
- Customer Retention
- Customer Accounts Management
- Class A
- Team Goals
- Sales Representative
- Armored Courier
- Safety Standards
- DOT Standards
Timeline
Sales/Customer Service Representative
Frito-Lay
03.2024 - Current
Senior Driver
Empyreal Logistics
08.2020 - 02.2024
Driver
May Trucking
10.2019 - 08.2020
Relationship Manager
Bank Of America
09.2014 - 10.2019
High School Diploma -
Tranquillity High School
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