Luis Munoz
Jacksonville
Summary
Detail-oriented clerical support associate with expertise in document management and client communication. Proven ability to streamline operations and enhance customer service.
Overview
3
3
years of professional experience
Work History
Clerical Support Associate
Jacksonville Housing Authority
Jacksonville
02.2026 - Current
- Managed tenant applications and documentation for housing assistance programs.
- Coordinated client and housing official communication to ensure timely service updates.
- Maintained filing systems for tenant records and program materials efficiently.
- Supported data entry tasks using housing authority software and databases effectively.
- Compiled and organized reports from various sources for management review and decision-making.
- Reviewed and reconciled invoices, bills of lading, and other documentation for accuracy and compliance.
- Developed effective working relationships with colleagues and clients.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Processed and prepared business or government forms and expense reports.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reviewed invoices, bills of lading and other documentation and reconciled with corresponding documentation.
- Created new customer accounts in the system database.
Front Desk Medical Receptionist
American Care Medical Center
Jacksonville
12.2023 - 12.2025
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed phone calls, scheduling appointments, and patient inquiries efficiently.
- Utilized electronic health record systems for data entry and retrieval.
- Managed insurance verification processes to streamline patient services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Conducted quality assurance checks on documentation to maintain data accuracy.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Prepared and maintained accurate medical charts for each patient visit.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Ritz Calton
Front Desk Office
Truckee
04.2023 - 11.2023
- Addressed customer inquiries and informed about services to enhance client understanding and satisfaction.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Coordinated phone calls and scheduled appointments to optimize client and staff engagement.
- Maintained organized front desk area and ensured supplies were stocked.
- Developed and implemented office procedures that streamlined workflow at the reception area.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted in processing incoming mail and packages for the office.
- Drafted professional business documents, spreadsheets, and correspondence.
- Managed sensitive information securely to protect client privacy.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Education
High School Diploma -
Colegio Fundación Colombia
Bogota11-2021
Skills
- Document management and data entry
- Health record management
- Invoice reconciliation and billing review
- Client relations
- Appointment scheduling and office administration
- Problem solving and attention to detail
- Time management
- Report preparation
- Microsoft Office applications and computer tools
- Medical terminology
- Verbal communication
- Customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Clerical Support Associate
Jacksonville Housing Authority
02.2026 - Current
Front Desk Medical Receptionist
American Care Medical Center
12.2023 - 12.2025
Ritz Calton
Front Desk Office
04.2023 - 11.2023
High School Diploma -
Colegio Fundación Colombia