Luis Nobrega

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• Optimized network performance through regular monitoring and maintenance.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Monitored systems in operation and quickly troubleshot error
• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Provided remote support for offsite employees, ensuring seamless access to company resources regardless of location.

• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Reduced security risks with consistent monitoring of network traffic, firewalls, and antivirus systems.
• Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
• Provided comprehensive support for various operating systems, including Windows, macOS, and Linux.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.

• Camera security Installation/Configuration

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Installed, configured and supported local area network (LAN), wide area network.
• Monitored system performance and responded to alerts.
• Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.

• Configuration and maintenance of content filtering Email (ccmail software) Technical support with client email backup for continuity of business
• Solve Issues with email client/server
• Assisted customers with technical support inquiries.
• Installed and provided technical support for equipment.