Luis Ocana
San Diego,CA
Summary
Hardworking and dependable Bartender with twenty plus years of experience in the hospitality industry. I'm passionate about taking care of people, patrons and co-workers alike. Fluent in Spanish and sales experience gives me a unique blend of skills that is sure to be an asset to your establishment.
Overview
24
24
years of professional experience
Work History
Bartender
Hyatt Grand Manchester
San Diego, CA
09.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Solar Sales Consultant
Sunrun
San Diego
01.2017 - 05.2023
- Provided post-installation support to ensure client satisfaction and long-term loyalty to the company''s services.
- Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over [Number]%.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Became Top 10 Regional Sales Rep
- Won Top Office 5 total times
Account Executive
Synergy Direct Solutions
San Diego, CA
08.2015 - 08.2017
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Bartender
Dave & Buster's
San Diego, CA
08.2012 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Won a cocktail competition and got my drink featured in our menu.
Bartender
Dave & Buster's
Irvine, CA
04.2006 - 04.2012
- Became a Certified Trainer
- Server for the first 2 years, then got Promoted to Bartender
Bartender
Lumpy’s Sports Bar & Grill
Oklahoma City, OK
06.2002 - 12.2004
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Was on the Opening team of the restaurant and was featured on the front page of local newspaper.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Red Lobster
Oklahoma City, OK
01.2003 - 01.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
El Chico
Oklahoma City, OK
09.2000 - 09.2002
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Mount St. Mary High School
Oklahoma City, OKGeneral Studies
University of Central Oklahoma
Edmond, OKSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Loyal
- Engaging personality
- Patience and Tolerance
- Cleanliness and hygiene
- Responsible Alcohol Service
- Hospitality service expertise
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Hyatt Grand Manchester
09.2017 - Current
Solar Sales Consultant
Sunrun
01.2017 - 05.2023
Account Executive
Synergy Direct Solutions
08.2015 - 08.2017
Bartender
Dave & Buster's
08.2012 - 08.2017
Bartender
Dave & Buster's
04.2006 - 04.2012
Server
Red Lobster
01.2003 - 01.2004
Bartender
Lumpy’s Sports Bar & Grill
06.2002 - 12.2004
Server
El Chico
09.2000 - 09.2002
High School Diploma -
Mount St. Mary High School
General Studies
University of Central Oklahoma