LUIS O'HARA
CYPRESS,US
Summary
Experienced Data Entry and Lab Assistant professional with five years in data management and technical support roles. Strong skills in Microsoft, Microsoft Office, Windows, and cybersecurity, particularly in network security, installing programs, troubleshooting programs, and devices. Track record of improving operational processes through meticulous data management and troubleshooting. Bilingual in Spanish, facilitating communication in multilingual settings.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
R&D Lab Technician / Technical Support
Earth Friendly Products
Cypress, California
06.2025 - 11.2025
- Conducted drum-drying runs and quality control tests, ensuring accurate chemical measurements and meticulous data documentation.
- Established drum-drying room operations by sourcing equipment and optimizing workflows for efficiency.
- Maintained detailed production and laboratory records, identifying inconsistencies to support troubleshooting efforts.
- Assisted R&D and production teams with equipment operation and technical problem resolution.
- Supported production lines during peak demand by packaging products and ensuring smooth flow through automated systems.
LAB ASSISTANT/TEST AND VALIDATION TECHNICIAN
Quantum Fuel Systems
Lake Forest, CA
03.2024 - 02.2025
- Conducted precise measurements to ensure protocol adherence for wind projects.
- Performed burst testing to maintain data integrity and compliance standards.
- Collaborated with engineers to refine lab procedures, improving research quality.
- Weighed materials accurately, enhancing overall project efficiency.
TOOL REPAIR TECHNICIAN
Burlington Safety Laboratory
Westminster, CA
11.2018 - 03.2024
- Developed innovative methods for tool durability, achieving significant reliability improvements.
- Implemented strategies that enhanced tool reliability and boosted operational efficiency.
- Created effective techniques for tool durability, resulting in measurable reliability gains.
- Advanced methods for tool durability, leading to notable increases in overall reliability.
CUSTOMER SERVICE REPRESENTATIVE
Knight, LLC
Irvine, CA
03.2018 - 10.2018
- Processed orders in JD Edwards, improving accuracy and efficiency.
- Provided timely updates to customers, enhancing satisfaction.
- Managed accounts, resolved credit holds, processed returns.
- Contacted customers for payment verification, speeding up orders.
- Provided timely updates to enhance customer experience and responsiveness.
WAREHOUSE ASSOCIATE & DATA ENTRY CLERK
Link Staffing
Whittier, CA
09.2017 - 01.2018
- Organized bed parts to optimize storage efficiency and space utilization.
- Ensured thorough cleaning and preparation of components for quality reassembly.
- Packaged apple cider vinegar with precision, maintaining speed, and accuracy.
- Unloaded trucks promptly to minimize operational delays.
RETAIL STORE ASSOCIATE
Bed, Bath, and Beyond
Irvine, CA
04.2016 - 09.2017
- Streamlined warehouse logistics, ensuring precise stock control, and smooth floor operations.
- Optimized inventory layout, enhancing merchandise separation, and pricing accuracy.
- Improved storage safety by correctly unloading and stacking FedEx shipments.
- Restocked items and supported the stockroom, ensuring efficient store operations.
FOOD PREPARATION ASSISTANT
Edible Arrangements
Irvine, CA
02.2015 - 04.2016
- Optimized processes for consistent quality, fulfilling production demands.
WAREHOUSE SUPERVISOR AND CSR
Teleperformance and Napoles
Durango, Mexico
05.2014 - 08.2015
- Managed cash and ticket logs, increasing monthly revenue by $10,000 while enhancing accuracy.
- Processed invoices and ordered supplies to ensure timely payments and operational efficiency.
- Assisted customers with transactions to maintain high satisfaction and promote repeat business.
- Handled high call volumes, demonstrating strong communication and problem-solving abilities.
SERVICE CLERK/CASHIER
Walgreen's
Cypress, CA
09.2007 - 07.2014
- Processed transactions to increase checkout speed and elevate customer satisfaction.
- Guided customers to products, facilitating enjoyable shopping experiences.
- Addressed customer issues to support loss prevention efforts.
- Optimized communication strategies to enhance service and operational efficiency.
SPANISH LINGUIST/TRANSLATOR
MVM, Inc.
Phoenix, AZ
07.2013 - 07.2014
- Executed precise Spanish-English translations for federal services, ensuring confidentiality and accuracy.
- Delivered secure interpretations while managing sensitive communications effectively.
- Facilitated real-time interpretation under pressure, maintaining message clarity.
DATA ENTRY CLERK
Farmers Insurance
Cypress, CA
06.2006 - 11.2013
- Achieved 99.9% accuracy in insurance data entry to ensure data integrity and reliability.
- Streamlined data entry workflows, improving operational efficiency significantly.
- Enhanced recruitment processes on Monster.com, elevating team capabilities.
- Supported talent acquisition efforts, contributing to overall success of the team.
Education
CYBERSECURITY CERTIFICATE - IT and Cybersecurity Funds, Cisco Networking, Network Security, Ethical Hacking, Python Programming, Cloud Implementation and Security
Cypress College
Cypress, CA03.2023
BACHELOR OF ARTS - Long Beach
California State University
Long Beach01.2010
ASSOCIATES - Cypress, CA
Cypress College
Cypress, CA05.2007
Skills
- Cybersecurity and network security
- Python programming
- Cisco networking
- Ethical hacking
- Cloud security
- Customer service and support
- Data entry and transcription
- Management skills
- Translation services
- Microsoft Office proficiency
- Windows operating system expertise
- Typing proficiency
- Laboratory assistance
- Quality control
- Lab procedure optimization
- Equipment maintenance
- Compliance standards adherence
- Team collaboration
- Time management
- Laboratory safety protocols
- Chemical handling expertise
- Technical support
- Attention to detail
- Lab equipment maintenance
- Team building
- Problem-solving aptitude
- Professionalism
Languages
- English, Native
- Spanish, Native
Certification
Cyber Security
Timeline
R&D Lab Technician / Technical Support
Earth Friendly Products
06.2025 - 11.2025
LAB ASSISTANT/TEST AND VALIDATION TECHNICIAN
Quantum Fuel Systems
03.2024 - 02.2025
TOOL REPAIR TECHNICIAN
Burlington Safety Laboratory
11.2018 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Knight, LLC
03.2018 - 10.2018
WAREHOUSE ASSOCIATE & DATA ENTRY CLERK
Link Staffing
09.2017 - 01.2018
RETAIL STORE ASSOCIATE
Bed, Bath, and Beyond
04.2016 - 09.2017
FOOD PREPARATION ASSISTANT
Edible Arrangements
02.2015 - 04.2016
WAREHOUSE SUPERVISOR AND CSR
Teleperformance and Napoles
05.2014 - 08.2015
SPANISH LINGUIST/TRANSLATOR
MVM, Inc.
07.2013 - 07.2014
SERVICE CLERK/CASHIER
Walgreen's
09.2007 - 07.2014
DATA ENTRY CLERK
Farmers Insurance
06.2006 - 11.2013
CYBERSECURITY CERTIFICATE - IT and Cybersecurity Funds, Cisco Networking, Network Security, Ethical Hacking, Python Programming, Cloud Implementation and Security
Cypress College
BACHELOR OF ARTS - Long Beach
California State University
ASSOCIATES - Cypress, CA
Cypress College