Luis Olano
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Client Advisor
Medical Air Services Associations
02.2024 - Current
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Assisted customers with product selection based on individual needs and preferences.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
ACA Re-enrollment Agent
Enhance Health
10.2023 - 12.2023
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Licensed Medicare Sales Agent
Benefytt Technologies/TogetherHealth
06.2021 - 12.2023
- Fielded incoming phones calls from Medicare beneficiaries
- Discussed and Enrolled Medicare beneficiaries into various Health Insurance plans, based on compliance and qualifications
- Guided customers through Medicare product(s) selection
- Completed the Application Process with each customer through an educational and consultative approach
- Documented every call and enrollment utilizing various software's including Salesforce, Sunfire, Marx, Five9, Microsoft Chat, etc
- Received numerous awards including: several Quality Assurance (QA) Awards, Perfect Attendance Award during AEP (Medicare Annual Enrollment Period), Recognized as a Top Performer.
Owner/Founder
Ideal Message Group
08.2016 - 03.2020
- Developed a business plan to create websites for small retail companies with a focus on increasing sales
- Door-to-door sales to retail stores to create an online presence
- Created custom websites based on business needs by working closely with the owner(s)
- Responsible for servicing the websites and making changes/enhancements when needed
- Utilized Bizness Apps (www.biznessapps.com) platform to create websites and services.
Sales Representative
ALL-Ways Towing and Storage
10.2014 - 06.2016
- Contracted with individual communities/commercial plazas to provide towing services
- Researched commercial plaza owners and HOA leadership of multiple properties to develop an on-going sales pipeline
- Responsible for calling and coordinating introductory meeting(s) to explain the service(s) and benefits to potential clientele
- Established a daily/weekly/monthly monitoring routine customized to each client, which was based on need or requirement.
Sales Representative
Springbig, Inc.
06.2013 - 08.2014
- B2B Outside Sales Representative - door to door sales
- Responsible for identifying potential clients, explaining the benefits to each organization of the Loyalty/Rewards Program(s), and signing new service contracts
- Created a reconnecting schedule for timely follow-up calls and appointments
- Followed up quarterly with subscribers to get feedback and effects on their businesses
- Generated referrals from the retailers that enrolled in the yearly subscription
- Awarded "Sales Representative of the Month" - 3x.
Education
Bachelor of Arts - Music Major - scholarship
Jersey City State
Jersey City, NJSkills
- Sales and Negotiation
- Time Management and Planning
- Phones Sales
- Customer Facing Sales
- Customer Service
- Consultative Sales
License
Florida Dept. of Financial Services - Resident Insurance License, 0240, Active
FFM Certification 2024 Active
Timeline
Client Advisor
Medical Air Services Associations
02.2024 - Current
ACA Re-enrollment Agent
Enhance Health
10.2023 - 12.2023
Licensed Medicare Sales Agent
Benefytt Technologies/TogetherHealth
06.2021 - 12.2023
Owner/Founder
Ideal Message Group
08.2016 - 03.2020
Sales Representative
ALL-Ways Towing and Storage
10.2014 - 06.2016
Sales Representative
Springbig, Inc.
06.2013 - 08.2014
Bachelor of Arts - Music Major - scholarship
Jersey City State
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