Luis Ortega
Guymon
Summary
Dynamic training professional with a proven track record at Seaboard Foods, excelling in employee development and training evaluation. Skilled in enhancing customer satisfaction through effective communication and creative problem-solving. Adept at optimizing training processes, contributing to improved trainee performance and engagement. Strong leadership abilities drive successful team outcomes.
Overview
5
5
years of professional experience
Work History
Trainer
Seaboard Foods
Guymon
02.2024 - Current
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Explained goals and expectations required of trainees.
Shift Manager
McDonald's
Guymon
08.2020 - 02.2023
- Maintained cleanliness and organization of work area.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Education
High School Diploma -
Guymon High School
Guymon, OK05-2022
Some College (No Degree) - Nursing Science
Grand Canyon University
Phoenix, AZSkills
- Employee training
- Training evaluation
- Creative thinking
- Communication skills
- Customer service
- Food safety
- Learning management
- Time management
- Leadership
- Problem-solving abilities
- Customer satisfaction
Languages
English
Elementary
Spanish
Professional
Timeline
Trainer
Seaboard Foods
02.2024 - Current
Shift Manager
McDonald's
08.2020 - 02.2023
High School Diploma -
Guymon High School
Some College (No Degree) - Nursing Science
Grand Canyon University
Similar Profiles
Israel MoralesIsrael Morales
General Production Worker at Seaboard FoodsGeneral Production Worker at Seaboard Foods
Jaquelina Sanchez CastilloJaquelina Sanchez Castillo
Sow Farm Supervisor at Seaboard FoodsSow Farm Supervisor at Seaboard Foods
Abigail RangelAbigail Rangel
Quality Assurance Food Safety Technician at Seaboard FoodsQuality Assurance Food Safety Technician at Seaboard Foods
Danny MartinezDanny Martinez
Office Manager at Regency Auto CenterOffice Manager at Regency Auto Center
Marines FarinasMarines Farinas
Human Resources Specialist at Seaboard Foods Processing PlantHuman Resources Specialist at Seaboard Foods Processing Plant