Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Paez

Stockton,CA

Summary

Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining log records and operating with zero incidents. Familiar and compliant with all road regulations and company policies. Safely operates vehicles and equipment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tow Truck Operator

Bob's Towing
01.2019 - Current
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Operated with safety and skill to avoid accidents and delays.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Completed routine maintenance on truck to keep in working order.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Professionally speak to customers and address any questions or concerns.
  • Escort registered owners to their vehicles and assist with property release.
  • Report to law enforcement requested tows.
  • Provide tows and roadside assistance to city fleet vehicles.
  • Respond to expedited accidents.
  • Clear out and clean up scenes of accidents.

Warehouse Worker

Trader Joes Warehouse
06.2015 - 12.2018
  • Strapped items down over protective padding to secure throughout transportation.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed warehouse operations and verified proper shipment procedures.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Merlo Institute of Environmental Technology
Stockton
05-2013

Skills

  • Managed incidents
  • Lockout kit
  • Recovering vehicles
  • Assisting customers
  • Flatbed truck expertise
  • Preventive Maintenance
  • Safe driving practices
  • Route navigation
  • Documentation skills
  • Load securing
  • Customer vehicle loading
  • Strong work ethic
  • Customer service
  • Roadside assistance
  • Accident clearing
  • Clear communication skills
  • Friendly, positive attitude

Certification

  • Traffic Incident Management Response Training certified
  • CTTA Light Duty Training certified

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Tow Truck Operator

Bob's Towing
01.2019 - Current

Warehouse Worker

Trader Joes Warehouse
06.2015 - 12.2018

Merlo Institute of Environmental Technology

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