Summary
Overview
Work History
Education
Skills
Acknowledgments
Timeline
Generic

Luis Pena

Los Angeles,CA

Summary

Highly motivated individual with a strong work ethic, seeking to obtain a permanent position as a Medical assistant in a reputable medical facility where I will get the opportunity to enhance my skills and assist the healthcare team in providing top quality medical services.

Overview

12
12
years of professional experience

Work History

Cashier

Ralphs
Hollywood, USA
01.2025 - Current
  • Delivered exceptional customer service, achieving high satisfaction ratings and repeat clientele
  • Accurately managed cash transactions and drawer counts, ensuring zero discrepancies
  • Provide product information and help customers locate specific items
  • Issue change, receipts, refunds, or tickets

Manager/Supervisor/Server

Nate 'n Al's
Beverly Hills, USA
10.2013 - 11.2023
  • Led and mentored a team of 40, improving customer satisfaction ratings through excellent service and team engagement
  • Reduced scheduling time by implementing efficient scheduling software
  • Resolved customer complaints promptly, maintaining a high retention rate and a positive dining experience

Education

Phlebotomy Technician Certification -

Phlebotomy Training Specialists
Culver City, CA
07-2025

Medical Assistant Program -

American Career College
Los Angeles, CA
05.2025

High School Diploma -

AFOC
Los Angeles, CA
06-2024

Licensed Vocational Nurse - Nursing

IETPS
San Salvador, El Salvador
08-2012

Skills

  • Phlebotomy
  • Filling/ Charting
  • Bandaging skills
  • Good typing (40 wpm)
  • Vital signs
  • Bilingual English/Spanish
  • Appointment scheduling
  • Injections
  • HIPAA compliant
  • Microsoft Office
  • Specimen handling
  • EKG's
  • Urine collection
  • Patient Education
  • Tray Set Up knowledge

Acknowledgments

Honor -Roll awards, 2024, 2025

Timeline

Cashier

Ralphs
01.2025 - Current

Manager/Supervisor/Server

Nate 'n Al's
10.2013 - 11.2023

Phlebotomy Technician Certification -

Phlebotomy Training Specialists

Medical Assistant Program -

American Career College

High School Diploma -

AFOC

Licensed Vocational Nurse - Nursing

IETPS

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