Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Seasoned and enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hi, I’m
Luis Perez
El Paso,TX
Summary
Skills
- Goals and Performance
- Coaching and mentoring
- Strategic Account Development
- Process Mapping
- Data Quality Assurance Processes
- Data Analysis
- Advanced Problem Solving
- Customer service expert
- Network development
- Lead prospecting
- Interpersonal communication skills
- Revenue Generation
- Sales expertise
- Performance improvement
- Strategic planning
- Retention strategies
- Staff Training
- Customer Relations
- Account development
- Expense reporting
- Problem-solving strength
Timeline
Warehouse Manager
Total Wine & More
06.2022 - Current
Wine/Spirits Sales Associate
Total Wine & More
09.2021 - 06.2022
ISP Lead/ Social Media Captain
Total Wine & More
07.2019 - Current
Appliances Manager
Samsung, Best Buy
04.2016 - 07.2019
Geek Squad Manager
Best Buy
04.2015 - 04.2016
Sales Associate/Sales Manager
Sears
04.2014 - 04.2015
Teller
J.P. Morgan Chase
11.2011 - 11.2013
Manager
Titan L.LC
11.2004 - 07.2008
Work History
Total Wine & More
Warehouse Manager
06.2022 - Current
Job overview
- Audit and report inventory while making recommendations on which items to order and restock
- Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
- Establish warehouse practices and protocols to achieve an efficient warehouse
- Set warehouse and team goals in collaboration with executive management and other team leads
- Monitor workplace performance and lead training initiatives to improve employees
- Keep up-to-date on the latest federal and state safety regulations
- Communicate with other departments to ensure products are shipped in a timely manner
Total Wine & More
ISP Lead/ Social Media Captain
07.2019 - Current
Job overview
- Responsible for running In-Store Pickup, which consists of organizing team and delegating tasks to pick, process, and distribute orders
- Also responsible for Social Media Marketing, running promotions, ads, and special events on all Media Platforms for store.
Total Wine & More
Wine/Spirits Sales Associate
09.2021 - 06.2022
Job overview
- Responsible for assisting customers in finding products they are looking for and making suggestions for spirits and wine personal and store portfolio.
Samsung, Best Buy
Appliances Manager
04.2016 - 07.2019
Job overview
- Responsible for training on the latest Samsung appliances, Sales, Daily, Weekly, and Monthly sales quota
- Leadership duties
- Training and coaching in all metrics to achieve goals.
Best Buy
Geek Squad Manager
04.2015 - 04.2016
Job overview
- Handle day to day operations for Precinct
- Assist customers with issues
- Responsible for daily, weekly, and monthly sales goals
- Assisted with developing talent
- Training and coaching in specific areas to improve metrics.
Sears
Sales Associate/Sales Manager
04.2014 - 04.2015
Job overview
- Assist customers in finding products, providing education about the products available in Tools, Lawn & Garden, and Sports Accessories
- Basic cashier and merchandising duties
- Training and coaching associates in areas needed to hit metrics
- Scheduling and Hiring.
J.P. Morgan Chase
Teller
11.2011 - 11.2013
Job overview
- Assist customers with basic banking transactions, answer any questions they may have, maintain a daily cashbox and coin vault
Titan L.LC
Manager
11.2004 - 07.2008
Job overview
- Managed up to 25 employees for four different locations to include creating work schedules, ordering merchandise, handling shipping and receiving duties, sales and operating register as needed.
- Onboarded new employees with training and new hire documentation
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Accomplished multiple tasks within established timeframes
Accomplishments
Accomplishments
- Top Gun Associate March 2016 Won Top Gun ( Top Sales in Company) Award Twice While at Best Buy As A Geek Squad Agent and a Samsung Associate
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved low shrink through effectively helping with organizing and processing deliveries..
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Modified and improved existing databases to reduce processing time by half and improve accuracy by 75%.
- Increased productivity 65% by implementing several process improvements.
- Recipient of individual and departmental awards for providing stellar client service.
Certification
- Google Data Analytics Professional Certification
- Google Ads Certification
- Google IT Support Certification
- Google Project Manager Certification
- Google Advanced Data Analytics Professional Certification
- ProfitBooks Certified
- IBM Data Science Professional Certificate
- IBM Applied AI Professional Certificate
- IBM IT Support Professional Certificate
- Technical Support Fundamentals Certification
- Healthcare IT Support
- System Administration and IT Infrastructure Service
- Microsoft 365 Fundamentals Certification
- Intuit Bookkeeping Professional Certificate
- TABC Certification
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Overview
19
years of professional experience
15
Certificate
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