Solece Bennett
Miami,United States
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Seminole Gaming Commission Agent
Seminole Tribe Of Florida
Hollywood, FL
08.2020 - Current
- Analyzed advantage play systems to quickly identify illegal activity and maintained high awareness towards safety, damage and loss prevention, and participated in training for associates which drove in operational improvements.
- Nominated for 2021 Employee of the Quarter.
Customer Service Specialist
Hard Rock Hotel And Casino Hollywood
Hollywood, FL
10.2019 - 08.2020
- Oversaw and exceeded team goals, while collaborating with staff members to implement customer service initiatives.
- Consulted between 250-400 calls per shift resolving customer requests and complaints while supporting Hotel and Casino staff with retention and driving of sales.
Financial Servicing Specialist
City National Bank Of Florida
Miami, FL
05.2017 - 11.2018
- Collaborated with the Quality Control department to eliminate procedural errors, minimize risk, and improve the financial reporting collection process.
- Maintained database of 400-500 individual and organizational customer records to facilitate smooth transactions for financial processes.
Education
Bachelor of Science - Chaplin School of Hospitality & Tourism Management
Florida International University
Miami, FL05.2023
Skills
- Quality Control & Database Management
- Fluent in English & Spanish
- Office 365
- POS/ PMS Systems
Industry Memberships
- Hospitality Financial & Technology Professionals
- Hospitality Upgrade
- Hospitality Technology Next Generation
- Resort Hotel Association
Timeline
Seminole Gaming Commission Agent
Seminole Tribe Of Florida
08.2020 - Current
Customer Service Specialist
Hard Rock Hotel And Casino Hollywood
10.2019 - 08.2020
Financial Servicing Specialist
City National Bank Of Florida
05.2017 - 11.2018
Bachelor of Science - Chaplin School of Hospitality & Tourism Management
Florida International University