LUIS PEREZ MARCOS
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Market Development Manager
T-Mobile
Memphis, TN
02.2022 - Current
- Oversee 136 locations in 3 states
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Developed insights on marketing campaigns to assess performance against goals.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Store Manager
T-Mobile
Oakland TN, TN
02.2021 - 02.2022
- Opened new store location in a rural market, including hiring, training, coaching, and developing an entire team to staff the store for opening successfully
- Created a successful community plan prior to opening by building a relationship with the Mayor, Sheriff's Department, Education Board, Chamber of Commerce, and local community Leaders
- Created new sales and marketing strategies to drive growth by bringing the T-Mobile brand to local events and actively engaging with the community
- Pioneer Hometown Mobile Experts, including hiring, coaching, and developing
Interim Store Manager
T-Mobile
Fort Lauderdale, FL
09.2020 - 01.2021
- Operated High Volume Sprint Legacy Repair Store
- Let and directed team members on effective method, operations and procedures
- Promoted a positive atmosphere and went above and beyond to delivered a Magenta Experience
- Coach team members to embrace changes and transitions to the New T-Mobile after the Sprint merger
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Retail Associate Manager
T-Mobile
Weston, Fl
09.2017 - 09.2020
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Strong Leader of customer support staff.
- Met existing customers to review current services and expand sales opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Store Manager
T-mobile
Greensboro, NC
05.2017 - 09.2017
- Strong Leader of customer support staff.
- Solved unresolved customer issues.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Consistently hit and exceeded sales goals by 150% on business accounts Monitored weekly, monthly and quarterly achievement goals.
Sales Representative
T-Mobile
Asheville, NC
10.2015 - 02.2017
- Engaged with customers in a sincere and friendly manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Emphasized product features based on analysis of customers' needs.
- Politely assisted customers in person and via telephone.
- Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch.
Co-Owner
M&A Computer Services
Indian Trail, NC
02.2014 - 01.2016
- Engaged with customers in a sincere and friendly manner.
- Responded to all customer inquiries thoroughly and professionally.
- Installed software, modified and repaired hardware and resolved technical issues.
- Managed call flow and responded to technical support needs of customers.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
Education
Bachelor Information Technology -
Capella University
05.2023
Network And System Administrator - Information Technology
Devry University
Charlotte, NC06.2014
High School Diploma -
Flushing High School
Flushing, NY06.2003
Skills
- Team leadership and coaching
- Team building
- Relationship building and management
- Order management
- Maximizing Profitability
- Time management
- Communication and coordination
- Employee training and development
- Strategic Planning
- Customer Service
- Flexible & Adaptable
Timeline
Market Development Manager
T-Mobile
02.2022 - Current
Store Manager
T-Mobile
02.2021 - 02.2022
Interim Store Manager
T-Mobile
09.2020 - 01.2021
Retail Associate Manager
T-Mobile
09.2017 - 09.2020
Store Manager
T-mobile
05.2017 - 09.2017
Sales Representative
T-Mobile
10.2015 - 02.2017
Co-Owner
M&A Computer Services
02.2014 - 01.2016
Bachelor Information Technology -
Capella University
Network And System Administrator - Information Technology
Devry University
High School Diploma -
Flushing High School