Luis Puerto
Aventura
Summary
Dynamic hospitality executive with 15+ years of experience in hotel operations and guest services. Expertise in managing room inventory, revenue management, and front desk functions, ensuring optimal room assignments and seamless coordination between teams. Adept at operating in fast-paced, luxury environments with strong communication skills and a focus on maximizing revenue opportunities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Corporate Controller
The Grand Resort and Spa
Fort Lauderdale, FL
03.2025 - Current
- As the controller, my responsibilities included but not limited to Daily revenue reporting, Payroll, reconciliation, sales and use tax filing and contract management. Comply with all licensing and insurance deadlines. End of year reporting as well as Accounts payable management.
Income Auditor
Faena Hotel Miami Beach
Miami Beach, FL
01.2023 - 03.2024
- Responsibilities as income audit are to review and verify all Hotel and outlet revenues on daily basis. Process daily journals in Property Management Systems once audit process is done. Create and distribute Daily Revenue Reports to Hotel management team. Other duties include assisting finance team with charge backs request, daily filling of all outlet checks for future request and assist with end of month reporting.
Hotel Manager
Fontainebleau Florida Hotel, LLC
Miami Beach, FL
10.2021 - 10.2022
- As the overnight Hotel Manager, Duties included supervising and training hotel supervisors, attend to guest challenges with professional service, Hotel inspection, Manager and Daily Forecast reporting and VIP services. Assist all department managers with reservations and VIP reservations.
Business Owner
P R Car rental Solutions
Miami Beach, FL
03.2018 - 07.2020
- As the owner operator, My sales and marketing efforts included but not limited to Social media campaigns, maintain business relationships with hotels and other rental car agencies. Hiring and coaching employees. Inventory management and preventive maintenance. Adhere to all Rental car rules and regulations.
Manager of Operations & Sales
Green Motion dba Total Auto Rent, LLC
Miami, FL
02.2013 - 03.2018
- Managed guest contracts and reservations scheduling to optimize room inventory and maximize revenue opportunities
- Supervised and trained staff to ensure high-quality guest services and operational efficiency
- Maintained strong relationships with referring hotels to improve business and customer satisfaction
- Prepared monthly expense and daily sales reports to support financial tracking and decision-making
- Controlled inventory and coordinated with multiple departments to ensure smooth operations
Guest Service Manager
Deauville Beach Resort
Miami Beach, FL
07.2010 - 01.2013
- Supervised front desk staff and trained team members to deliver outstanding guest services
- Managed guest registration processes and scheduling to optimize room availability
- Controlled inventory and prepared daily manager reports and room revenue forecasts to support revenue management
- Ensured smooth front desk operations and effective communication with guests and internal teams
General Manager-Consultant
Hotel Aladdin
Miami Springs, FL
04.2009 - 01.2010
- Developed new business strategies to increase hotel revenue and improve operational efficiency
- Reviewed and amended business contracts to ensure compliance and profitability
- Managed daily room rates and prepared profit and loss statements to monitor financial performance
- Ensured compliance with county and state sales tax regulations and deadlines
- Assisted with legal matters and trained new management staff to uphold standards
Property Manager
Hotel Aladdin
Miami, FL
04.2009 - 01.2010
- Managed rental opportunities and profit generation for LLC-owned properties
- Reviewed and consolidated cash and reserve accounts to maintain financial accuracy
- Coordinated with building management to ensure tenant approvals and property code compliance
- Managed accounts receivable, payable, and annual real estate taxes and insurance policies
- Maintained detailed financial records to support property management operations
Hotel General Manager
Lorraine Hotel
Miami Beach, FL
03.2005 - 09.2009
- Directed all hotel operations including front desk, housekeeping, maintenance, and sales to ensure guest satisfaction
- Managed profit and loss statements and prepared annual and quarterly budgets to support financial goals
- Led recruitment, hiring, coaching, and termination of employees to build a high-performing team
- Developed and executed sales and marketing strategies including e-channel management and GDS integration
- Oversaw commercial store management, seasonal leases, contracts, and licensing to maximize revenue streams
Night Audit Manager
BelleView Biltmore
Clearwater Beach, FL
03.2004 - 03.2005
- Trained and supervised night audit staff to ensure accurate revenue and inventory reporting
- Managed scheduling and bookkeeping tasks to support nightly financial reconciliation
- Ensured accuracy of cash and credit card transactions during night audits
Night Audit / Supervisor
JW Marriot
Miami
07.2003 - 03.2004
- Audited and balanced room revenue, cash, and credit card transactions to ensure financial accuracy
- Reviewed revenue from multiple outlets including restaurants, bars, room service, and mini bars
- Coordinated with departments to maintain accurate revenue reporting and support operational integrity
Front desk agent
Summerfield Suites by Wyndham
Miami, FL
03.2002 - 07.2003
- Managed guest registration and reviewed all pending reservations to optimize room assignments
- Balanced cash and credit card transactions and prepared daily manager reports
- Performed night audit duties including transaction reconciliation and reservation input
Education
High School Diploma -
South Miami Senior
Miami, FL06-1997
Skills
- Hotel management
- Guest services
- Sales
- Revenue management
- Inventory control
- Microsoft Office
- Front desk operations
- Staff supervision
- Communication skills
Certification
Motorcycle License
Additional Information
- CORE COMPETENCIES / SKILLS
- Accounts Payable and Receivables
- Software: Knowledge of Quick Books, ADP, System 21, Encore, Fedelio, Nite-vision, Opera, Springer-miller, EZ yield Rate Management, Rate Checker, Extranet Management, Microsoft Outlook, MS Excel, word, word Perfect, Car Rental Solutions, FuseMatrix
- Knowledge of Global Distribution System
- Knowledge of website design and management
- Experience in search engine optimization and keyword analysis
- Fluently bilingual English / Spanish
Timeline
Corporate Controller
The Grand Resort and Spa
03.2025 - Current
Income Auditor
Faena Hotel Miami Beach
01.2023 - 03.2024
Hotel Manager
Fontainebleau Florida Hotel, LLC
10.2021 - 10.2022
Business Owner
P R Car rental Solutions
03.2018 - 07.2020
Manager of Operations & Sales
Green Motion dba Total Auto Rent, LLC
02.2013 - 03.2018
Guest Service Manager
Deauville Beach Resort
07.2010 - 01.2013
General Manager-Consultant
Hotel Aladdin
04.2009 - 01.2010
Property Manager
Hotel Aladdin
04.2009 - 01.2010
Hotel General Manager
Lorraine Hotel
03.2005 - 09.2009
Night Audit Manager
BelleView Biltmore
03.2004 - 03.2005
Night Audit / Supervisor
JW Marriot
07.2003 - 03.2004
Front desk agent
Summerfield Suites by Wyndham
03.2002 - 07.2003
High School Diploma -
South Miami Senior