LUIS QUISPE
Miami,FL
Summary
Detail- and customer-oriented professional with experience in different areas of the hospitality industry. Currently pursuing a Bachelor's degree in Hospitality Management. Expert in contributing exceptional service in various environments such as technology and operations control. Skilled in maintaining high work standards, presentation, and safety. Proven ability to manage transactions and adapt in different areas.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House (FOH)
Panda Express
Miami, FL
04.2025 - Current
- Delivered friendly, efficient, and accurate customer service in a fast-paced dining environment.
- Managed cash handling, order taking, and food service operations while ensuring accuracy and speed.
- Maintained cleanliness and organization of the dining area, enhancing guest satisfaction and safety.
- Assisted in onboarding and supporting new team members, promoting teamwork and service consistency.
Campaign Developer / Team Lead
Lumi Campaigns
Miami, FL
01.2025 - 03.2025
- Led a small sales and marketing team to develop targeted campaigns, increasing client engagement and conversion rates.
- Oversaw campaign execution, ensuring timely delivery and alignment with client goals.
- Coordinated with cross-functional teams to optimize strategies, contributing to a measurable boost in sales performance.
- Trained and motivated team members to achieve weekly sales targets, fostering collaboration and accountability.
Front of House (FOH)
Wendy's
Miami, FL
04.2024 - 08.2024
- Provided fast, friendly, and accurate customer service at the counter and drive-thru.
- Handled cash and electronic payments, ensuring accuracy and accountability.
- Prepared and packaged food orders following Wendy’s quality and safety standards.
- Maintained cleanliness and organization of dining, front counter, and beverage stations.
- Assisted with training new staff on service procedures and POS system, supporting team efficiency.
- Delivered excellent guest experiences that encouraged repeat visits and positive feedback.
Catering Attendant
The Wavey Group
Miami, FL
01.2024 - 04.2024
- Utilized computers to place orders through different apps. Management of software provided us with an easy adaptation to keep everything in order.
- Demonstrated exceptional speed and accuracy during peak hours, ensuring quick service for customers and reducing waiting times. Processed an average of 150 transactions per hour, guaranteeing efficient service for a high volume of customers.
- Navigated difficult customer situations with patience and professionalism, solving complaints and ensuring customer retention. Resolved complaints, leading to a 15% increase in customer retention and positive online reviews.
Catering Attendant
Chick-Fil-A
North Miami, FL
09.2023 - 12.2023
- Managed social networks and different websites to promote events. Management of systems and coordination with work team through apps.
- Assured everything was in order before, during, and after each event. We're trained to be able to use an app that can scan QR codes at the entrance.
- Kept a flexible work schedule to meet needs of event. Coordinated with several suppliers to establish necessary supplies for events and thus reduced 15% of expenses with previous coordination.
Catering Attendant
Chartwells Compass Group
Miami, Florida
01.2023 - 03.2023
- Organize and order everything before each event, ensuring everything works and vendors are ready.
- Maintain order and cleanliness from time to time.
- Ensure environment is safe for families and answer any necessary questions. In addition, every week, an increase in people could be observed.
Education
Bachelor of Science Degree - Hospitality Management
Florida International University
Miami, Florida12.2025
Skills
- Problem-Solving: Solved in-depth queries in a methodical manner, independently and with internal and external business partners, to find appropriate resolutions and efficiencies
- Teamwork and Collaboration: Shared knowledge and encouraged development with multiple team members
- Planning and Organizing: Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner
- Knowledge and experience in using Windows and Microsoft Office for academic and work use
- Network Administration: Configured network and management in mixed environments (macOS and Windows): OpenVPN
- Connectivity Management: Established network connectivity protocols and tools: FileZilla, Cyberduck, and Samba
- Optimized Wi-Fi networks with NetSpot and WiFi Explorer
- Set and maintenance of file-sharing solutions such as Dropbox, Google Drive, OneDrive, and Synology Drive
- Network Security: Implementation of security solutions and protection against malware: Norton Security and Malwarebytes
Certification
- Project Management Foundations: Integration
Skills: Project Integration Management - Project Management Skills for Leaders
Skills: Project Leadership · Project Management - Creating Interactive Tableau Dashboards
Skills: Tableau - Excel: Economic Analysis and Data Analytics (2017)
Skills: Microsoft Excel - Machine Learning with Logistic Regression in Excel, R, and Power BI
Skills: Logistic Regression · Microsoft Power BI · Machine Learning · R (Programming Language) - Managerial Economics
Skills: Managerial Economics - Becoming a Data Entrepreneur
Skills: Entrepreneurship · Data Analysis - Excel Data Analysis: Forecasting
Skills: Business Forecasting - Excel for Accountants
Skills: Accounting - Excel for Marketers (2017)
Skills: Enterprise Marketing - Excel: Financial Functions in Depth (2019)
Skills: Financial Analysis - From Excel to Tableau
Skills: Tableau - Predictive Analytics Essential Training: Data Mining
Skills: CRISP-DM · Predictive Analytics · Data Mining - Tableau 10: Mastering Calculations
Skills: Tableau - Excel: Advanced Formatting Techniques
Skills: Microsoft Excel - Excel: PivotTables in Depth (2021)
Skills: Pivot Tables - Using Tableau to Discover Powerful Business Insights
Skills: Tableau · Business Analysis - Big Data in the Age of AI (2019)
Skills: Big Data · Artificial Intelligence (AI)
LANGUAGES
English: Full professional proficiency, capable of conversational English
Spanish: Native or bilingual proficiency. Writing, conversation, and listening skills
Timeline
Front of House (FOH)
Panda Express
04.2025 - Current
Campaign Developer / Team Lead
Lumi Campaigns
01.2025 - 03.2025
Front of House (FOH)
Wendy's
04.2024 - 08.2024
Catering Attendant
The Wavey Group
01.2024 - 04.2024
Catering Attendant
Chick-Fil-A
09.2023 - 12.2023
Catering Attendant
Chartwells Compass Group
01.2023 - 03.2023
Bachelor of Science Degree - Hospitality Management
Florida International University