Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luis Ramirez

Fresno,CA

Summary

Dynamic IT Support Specialist, excelling in network troubleshooting and delivering exceptional customer service. Expert in software installation and technical support, I effectively resolved user issues, enhancing productivity and user satisfaction. Committed to creating comprehensive documentation to streamline IT processes and improve team efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Personify Health
11.2022 - 03.2025
  • Delivered day-to-day support for desktops, printers, and network connections.
  • Configured and set up hardware and software for new employees.
  • Troubleshot Microsoft Office, email, and connectivity issues across departments.
  • Assisted remote teams via screen-sharing and phone support.
  • Acted as first point of contact for technical service calls and emails.
  • Documented customer interactions and resolutions in ticketing system for future reference.
  • Provided technical support to end-users facing hardware and software challenges.

IT Technician

Clines Business Equipment
07.2021 - 11.2022
  • Maintained IT systems and resolved user technical issues on-site.
  • Installed and configured hardware, including desktops, printers, and scanners.
  • Supported teams with software updates and performed basic system repairs.
  • Guided users through resolution steps with patience and clarity.
  • Created documentation for common IT tasks, detailing troubleshooting steps.
  • Ran Ethernet cables to enhance network connectivity and performance.

Education

Computer Science

Reedley College
Reedley, CA
03-2025

Skills

  • Network troubleshooting
  • Cloud computing
  • Software installation
  • Technical support
  • Customer service
  • Documentation creation
  • Problem solving

Certification

CompTIA Network

Timeline

IT Support Specialist

Personify Health
11.2022 - 03.2025

IT Technician

Clines Business Equipment
07.2021 - 11.2022

Computer Science

Reedley College

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