Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Luis Ramos

Murrieta,CA

Summary

Enthusiastic individual experienced in analyzing software and hardware issues and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills as well as a problem-solver with resourceful approach to challenges and organized style. Leverages iOS and MacOS expertise to manage job functions. Excellent communicator with focus on results.

Overview

14
14
years of professional experience

Work History

Genius Technician

Genius | Apple
Temecula, CA
03.2017 - Current
  • Highly skilled at uncovering customers’ needs, then following through with enlightening solutions
  • Earning customers trust along with co workers to provide excellent knowledge and mentorship
  • Able provide insightful advice and friendly, hands-on technical support to Apple customers in need
  • Proven ability to drive amazing customer experiences — and results — through team development
  • Identified computer hardware issues, performing troubleshooting techniques for remediation
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Mobile Account Sales Lead

Target
Temecula, Murrieta, CA
01.2015 - 01.2017
  • Developing and managing positive business relationships with retail store management and employees
  • Communicating Target Mobile benefits compared to competition
  • Growing Target Mobile's wireless division sales performance and other key metrics through sales, training and marketing promotions
  • Maximized coverage, elevated brand representation, improved customer experience and increased sales
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Activated both contract and pre-paid wireless phones for hundreds customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Managed team of 5 employees, overseeing hiring, training, and professional growth of employees

IT Technician

Asthma And Allergy Medical Group
Murrieta, CA
01.2015 - 01.2016
  • Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues
  • Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanners
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and POS systems.

United States Marine | United States Marine Corps
San Diego, CA
01.2007 - 01.2013
  • Honored with two Navy and Marine Corps Achievement Medals during two tours to Afghanistan
  • Certified in first aid/ CPR, Six Sigma, and OSHA standards
  • Handled discipline and corrective action with subordinates
  • Earned consistent commendations for devotion to duty with citations for excellence in rapidly resolving crisis situations

Education

High School Diploma -

Pittsburg High School
Pittsburg, CA
2006

Bachelor of Science - Computer Science

Brandman University
Irvine, CA
2016

MBA - Business Administration

Brandman University
Irvine, CA

Skills

  • Team Training
  • Equipment calibration
  • Software Reinstallation
  • Parts Replacement
  • Educating customers
  • Device Installation
  • Dependable and Responsible
  • Highly Professional
  • Hardware and Software Repair

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Genius Technician

Genius | Apple
03.2017 - Current

Mobile Account Sales Lead

Target
01.2015 - 01.2017

IT Technician

Asthma And Allergy Medical Group
01.2015 - 01.2016

United States Marine | United States Marine Corps
01.2007 - 01.2013

High School Diploma -

Pittsburg High School

Bachelor of Science - Computer Science

Brandman University

MBA - Business Administration

Brandman University

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Luis Ramos