Luis Ricardo
Montgomery,AL
Summary
Motivated and detail-oriented IT Support Specialist with 3+ years of experience in network support, troubleshooting, and system administration. Adept at configuring, maintaining, and optimizing network infrastructure with a focus on Cisco and Ubiquiti equipment. Currently pursuing CCNA certification to expand expertise in enterprise networking. Eager to contribute technical skills and a collaborative approach to the IT Network Administrator role at Laitram LLC.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Bishop Cabinets
06.2022 - Current
- Provide comprehensive IT support, including troubleshooting network connectivity, hardware/software installation, and user account management.
- Assisted with the setup and deployment of new Ubiquiti network equipment, enhancing network performance and reliability.
- Helped mitigate and resolve a cyber threat, ensuring business continuity and system security.
- Configure and deploy new user workstations, ensuring proper software installation and compliance with security standards.
- Monitor and optimize network performance; troubleshoot issues related to TCP/IP, DHCP, DNS, VLANs, and Layer 1-3 connectivity.
- Collaborate with vendors and service providers for hardware procurement and network service agreements.
- Maintain detailed documentation of network infrastructure, configurations, and change management processes.
- Participate in on-call rotation to provide after-hours support for critical IT incidents.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
Education
Associate in Applied Science (AAS) - Information Technology
Trenholm State Community College
Montgomery, ALSkills
- Cisco IOS configuration and troubleshooting
- Ubiquiti network equipment setup and deployment
- TCP/IP networking
- Cybersecurity threat mitigation
- Hardware/software installation and support
- Network performance monitoring and documentation
- Windows Server and Active Directory support
- Effective communication and teamwork
- Desktop support
- Remote support
Websites
Certification
Cisco Certified Network Associate (CCNA), In Progress
Additional Information
Flexible schedule for on-call and after-hours support, Willing to travel internationally up to 20%, Physically able to lift up to 50 lbs, use ladders, and operate hand tools
Timeline
IT Support Specialist
Bishop Cabinets
06.2022 - Current
Associate in Applied Science (AAS) - Information Technology
Trenholm State Community College
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