Luis Rivera
Philadelphia,PA
Summary
Resourceful team player with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Confident and decisive when communicating goals and vision to succeed. First-Class problem solver with excellent interpersonal skills.
Overview
8
8
years of professional experience
Work History
Auto Glass Technician
Safelite Auto Glass
10.2023 - 06.2024
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
Lab Technician
Advanced RX
11.2021 - 10.2023
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Oversaw items in inventory and reordered before supplies diminished.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Inspected laboratory equipment to maintain good working condition for optimal results.
Factory Worker
International Paper
08.2020 - 09.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Performed quality checks on finished products to identify and address discrepancies.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Participated in training sessions to enhance skills and knowledge.
Factory Production Worker
Dietz & Watson
01.2018 - 09.2019
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Troubleshot equipment (label printers) to reduce service calls and downtime.
- Inspected final products to assess compliance with quality standards and established tolerances.
Customer Service Representative
U.S. Cellular
03.2016 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
Education
Full-Stack Coding Bootcamp Certificate - Computer Science And Programming
University of Pennsylvania
Philadelphia, PA06.2024
High School Diploma -
Olney Charter High School
Philadelphia, United States06.2015
Skills
- Attention to Detail
- Customer Account Management
- Customer Retention Strategies
- Bilingual
- Complaint Solution
- Creative problem solving
- Production knowledge
- Project Coordination
Timeline
Auto Glass Technician
Safelite Auto Glass
10.2023 - 06.2024
Lab Technician
Advanced RX
11.2021 - 10.2023
Factory Worker
International Paper
08.2020 - 09.2021
Factory Production Worker
Dietz & Watson
01.2018 - 09.2019
Customer Service Representative
U.S. Cellular
03.2016 - 09.2017
Full-Stack Coding Bootcamp Certificate - Computer Science And Programming
University of Pennsylvania
High School Diploma -
Olney Charter High School