Summary
Overview
Work History
Education
Skills
Timeline
Bartender

LUIS RIVERA

Washington,DC

Summary

Dynamic and results-driven professional with extensive experience in hospitality management, including a successful tenure at BUCK AND BADGER NORTHWOODS LODGE. Proven ability to enhance customer satisfaction and foster team collaboration. Highly reliable with strong multitasking skills, adept at implementing strategies that boost sales and profitability.

Overview

8
8
years of professional experience

Work History

Bartender

Shamrock Bar & Grill
09.2016 - 01.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Assistant Manager

Takara Sushi Station
09.2014 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

General Manager

BUCK AND BADGER NORTHWOODS LODGE
03.2013 - 08.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Manager

Daisy Cafe & Cupcakery
08.2009 - 02.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

POLKA County
Florida City, FL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Shamrock Bar & Grill
09.2016 - 01.2018

Assistant Manager

Takara Sushi Station
09.2014 - 01.2016

General Manager

BUCK AND BADGER NORTHWOODS LODGE
03.2013 - 08.2014

Manager

Daisy Cafe & Cupcakery
08.2009 - 02.2013

POLKA County

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LUIS RIVERA