Luis Rodriguez
Phoenix,AZ
Summary
Bilingual Collision Repair Estimator skilled in evaluating and documenting vehicle damage using CCC1(Also experienced with Audatex and Mitchell). Brings 8+ years of exceptional customer service combined with effective communication and firm command of industry best practices. Talented negotiator with years of industry success. Skilled at performing speedy and accurate damage estimates for any automobile. Excel in dealing with automobile insurance companies wether they are a DRP or not. Experienced in setting appointments and breaking down the repair process to customers. Work very well with others including automobile technicians in order to create the best repair plan for our customers.
Overview
10
10
years of professional experience
Work History
Collision Repair Estimator
Bell Road Toyota
2020.12 - 2024.01
- Conducted inspections on damaged vehicles and generated accurate estimated costs for customers and insurance companies.
- Managed multiple DRP accounts which include but are not limited to USAA, Farmers, State Farm, Geico, Progressive, Allstate... Etc.
- Provided accurate estimates by defining price, timelines, potential setbacks, and limitations.
- Specialize in CCC1 estimating system but also familiar with 'Audatex' and 'Mitchell' estimating systems.
- Appraised wide range if vehicles including trucks, vans, light trucks and passenger cars. Worked on all year makes and models at prior shop. Specialize in Toyota cars.
Customer Service Representative
Bell Road Toyota
2018.11 - 2020.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers regarding automobile damages and claim process
- Scheduled appointments for estimates and repairs
- Responded to customer requests for products, services, and company information.
- Line matched estimates in CCC1, Audatex and Mitchell systems.
Customer Service Representative
Cox Communications
2016.05 - 2018.10
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Greeted customers, answered questions and recommended special TV, Internet or phone packages.
- Calculated charges and collected payments from customers.
- Met all call quality standards and daily quotas for first-call resolution.
Customer Service Representative
General Dynamics
2013.12 - 2016.04
- Delivered top-notch customer service by answering insurance questions and quickly responding to phone inquiries.
- Upsold health insurance plans based on customers needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Amphitheater High School
Tucson, AZ05.2011
Skills
- Preparing estimates using CCC1 (Also experienced with Audatex and Mitchell)
- Damage Assessment
- Vehicle inspections
- Friendly, positive attitude
- Multitasking
- Parts Ordering
- Mechanical Aptitude
- Bilingual (English, Spanish)
Timeline
Collision Repair Estimator
Bell Road Toyota
2020.12 - 2024.01
Customer Service Representative
Bell Road Toyota
2018.11 - 2020.12
Customer Service Representative
Cox Communications
2016.05 - 2018.10
Customer Service Representative
General Dynamics
2013.12 - 2016.04
High School Diploma -
Amphitheater High School
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