Luis Rodriguez
Program Specialist IV
Phoenix,Arizona
Summary
Program management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of qualityaccaccaccoaaaccaccmeeting organizational goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Program Specialist IV - Global Fix Experience
Uber Technologies Inc.
06.2023 - Current
- Improved overall program effectiveness through comprehensive data analysis of Jira portal taxonomy for gaps and created documentation of improvement suggestions and evaluation of key performance indicators.
- Audited existing escalation templates for gaps and implemented improvements that adhered to team vision
- Developed relationships with external teams to assist with improving existing GFX processes and tooling
- Created training curriculum and performed instructor led training courses for several line of business focused Teams
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Leveraged knowledge in Sql,app scripts, Google sheets, and Lookerstudio to improve tooling for Outage Team
- Continuously sourced team feedback to improve process or changes to tooling
Ops Commander/Fix Experience Specialist
Uber
08.2021 - 06.2023
- Performed live outage identification and triaging as primary on-call via pagerduty
- Conducted debugging of over 60 Jira support ticket weekly while maintaining above goal quality metrics
- Maintained additional projects as part of Escalation Specialist pilot to further provide value to issues raised to Engineering stakeholders
- Leverage organizational skills and time management to meet deadlines for high priority issues
- Analyze queue inflow to spot for undetected trends or outages
- Develop and code sql queries to review data logs
- Build new internal troubleshooting support site entries for organization and its subsidiaries
Risk and Compliance Quality Assurance Specialist
Uber Technologies Inc.
02.2020 - 08.2021
- Performed daily audit of 600 compliance screenings to ensure quality based on process handbook
- Gather and analyze team performance data
- Detect trends and areas of opportunity to further enhance team performance.
- Develop training material and perform live shadowing sessions to assist in onboarding classes
Risk and Compliance Specialist II
Uber Technologies Inc.
02.2017 - 07.2019
- Maintained productivity above metric standards by producing over 400 onboarding reviews of new workers daily
- Performed internal audits in accordance to various municipal and state regulations in order to determine risks and ensure business is able to perform in certain markets
- Developed and performed maintenance updates of multiple internal databases' and tools used to mitigate safety risks to business
Dispatch and Outage Technician
Secure Transport
11.2016 - 10.2017
- Performed high quality communications with emergency personnel in order to provide urgent response to transportation needs
- Analyzed over 30 cases daily for trends regarding quality assurance
- Worked closely with various teams in order to maintain and update internal databases
Education
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZ 01.2021 - Current
Certificate - Lean Six Sigma Yellow Belt
Arizona State University
Tempe, United States 05.2001 -
Associate of Applied Science - IT And Power Systems Security
Estrella Mountain Community College
Avondale, AZ 08.2014 - 2017.05
Associate of Arts - General Arts
Estrella Mountain Community College
Avondale, AZ 08.2014 - 2016.12
Certificate of Technical Studies - Information Technology
Estrella Mountain Community College
Avondale, AZ03.2017
Skills
Training coordination
Strategic planning
Data management
Project management
Project coordination
Database Management
Detail Oriented
Program management
Resource management
Timeline
Program Specialist IV - Global Fix Experience
Uber Technologies Inc.
06.2023 - Current
Ops Commander/Fix Experience Specialist
Uber
08.2021 - 06.2023
Bachelor of Science - Software Engineering
Arizona State University
01.2021 - Current
Risk and Compliance Quality Assurance Specialist
Uber Technologies Inc.
02.2020 - 08.2021
Risk and Compliance Specialist II
Uber Technologies Inc.
02.2017 - 07.2019
Dispatch and Outage Technician
Secure Transport
11.2016 - 10.2017
Associate of Applied Science - IT And Power Systems Security
Estrella Mountain Community College
08.2014 - 2017.05
Associate of Arts - General Arts
Estrella Mountain Community College
08.2014 - 2016.12
Certificate - Lean Six Sigma Yellow Belt
Arizona State University
05.2001 -
Certificate of Technical Studies - Information Technology
Estrella Mountain Community College
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