LUIS RODRIGUEZ
Westborough,MA
Summary
Professional with hands-on expertise in plumbing, specializing in installation, maintenance, and repair of plumbing systems. Strong emphasis on collaboration and adaptability, ensuring reliable performance and seamless integration within team environments. Skilled in troubleshooting, pipe fitting, and adherence to safety standards, driven to achieve results and exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Metrowest Hyundai
Framingham, MA
05.2024 - Current
- Deliver exceptional customer service, ensuring repeat business and strong client relationships.
- Analyze service requests to optimize workflow, improving turnaround times and satisfaction.
- Implement digital tracking for service history, enhancing communication and client recommendations.
- Coordinate with technicians for accurate diagnostics, boosting service efficiency.
- Streamline scheduling to reduce wait times, increasing customer satisfaction ratings.
- Partnered with technicians to establish clear communication protocols, minimizing errors and ensuring timely service completion.
- Coordinated with the sales team to align service offerings with customer needs, fostering a unified approach that boosted overall sales performance.
- Cultivated strong relationships with clients through attentive listening and personalized recommendations, enhancing trust and loyalty.
- Collected payments and arranged for billing.
Recruiter
Flynn Life Sciences Group
Framingham, MA
06.2022 - 04.2024
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Facilitated job application processes for qualified candidates.
- Maintained Applicant Tracking System records of all applicants.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Negotiated salaries and other employment terms with successful applicants.
- Interviewed job applicants to obtain information on work history, education or job skills.
Service Advisor
Bernardi Honda Natick
Natick, MA
12.2018 - 06.2022
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Coordinated service appointments and ensured timely follow-up with clients regarding vehicle maintenance needs.
- Contacted customers about potential service upgrades, new vehicle services and account changes.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Developed strong relationships with customers by providing exceptional customer service.
- Documented and scoped actions taken to resolve issues after service calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
Framingham High School
Framingham, MA06-2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Data entry
- Communication skills
- Code compliance
- Hand tool use
- Soldering pipes
- Equipment safety
- Power tool use
- Pipe measuring
Certification
10-hour construction Osha
Timeline
Service Advisor
Metrowest Hyundai
05.2024 - Current
Recruiter
Flynn Life Sciences Group
06.2022 - 04.2024
Service Advisor
Bernardi Honda Natick
12.2018 - 06.2022
High School Diploma -
Framingham High School