Luis Roldan
Guardian Services
New York,NY
22
years of professional experience
Proven property management professional with strengths in tenant relations, staff management, and maintenance coordination. Committed to enhancing tenant satisfaction and fostering community relationships.
Work History
Resident Manager
21 Years 8 Months- Managed daily operations of residential units, ensuring tenant satisfaction and property upkeep.
- Coordinated maintenance requests, collaborating with vendors to resolve issues promptly.
- Implemented resident engagement activities to foster community relationships and enhance tenant retention.
- Supervised staff performance, providing training and guidance to improve service delivery standards.
- Conducted regular inspections of facilities, identifying areas for maintenance and improvement initiatives.
- Developed strategies to optimize resource allocation and reduce operational costs effectively.
- Facilitated conflict resolution among residents, promoting a harmonious living environment through communication skills.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Fostered community relationships to improve resident satisfaction through Activity and Activity.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Used Software to maintain resident database of personal information, repairs and lease agreements.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Enhanced community atmosphere with regular communication and engagement activities for tenants.
- Implemented preventative maintenance programs, extending the life of equipment and reducing repair costs.
- Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
- Ensured compliance with local regulations by staying current on legislation updates and implementing necessary changes within the residential complex operations.
- Evaluated and recommended improvements to property management software, optimizing its effectiveness for daily operations and reporting.
- Coordinated with leasing agents to maintain high occupancy rates and attract quality tenants.
- Managed, scheduled and determined workload for Number-member property management team.
- Conducted property move-ins, move-outs and walk-through inspections.
- Enhanced property appearance and resident satisfaction with regular inspections and prompt attention to landscaping and common areas.
- Leveraged technology to streamline administrative tasks and improve operational efficiency, allowing more time to focus on resident needs.
- Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
- Enhanced resident satisfaction by promptly addressing and resolving maintenance issues and complaints.
- Conducted regular training sessions for staff on customer service and emergency procedures, elevating overall service standard.
- Oversaw property renovations and upgrades, enhancing value and appeal of premises.
- Improved communication channels between management and residents, ensuring concerns were addressed in timely manner.
- Implemented green initiatives, reducing energy consumption and promoting sustainability within community.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
High School Diploma
Skills
Property management
Property inspections
Exceptional oral and written communication skills
Tenant relations
Staff management
Maintenance scheduling
Property management expertise
Maintenance coordination
Grounds maintenance
Property accountability
Apartment maintenance
Building operations
Maintenance
Skilled multi-tasker
Unit vacancies
Work order monitoring
Customer relations
Decision-making
Relationship building
Grounds and facility inspection
Maintenance management
Staff coordination
Employee motivation and guidance
Capital projects management
Timeline
Resident Manager
Guardian Services
01.2005 - 09.2026Read More
Seward Park High School
High School Diploma
Read More