Hector Garcia
Houston,TX
Summary
Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.
Overview
5
5
years of professional experience
Work History
Bilingual Retail Banker
Woodforest Bank
Houston, TX
08.2024 - Current
- Greeted customers and identified customer needs to provide appropriate banking services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Performed teller duties such as cashing checks, accepting deposits and payments, processing money orders and travelers' checks.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
Teller
East West Bank
Houston, TX
02.2024 - 08.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Supervisor
WSS shoe store
Houston, TX
10.2023 - 10.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Cashier
Academy Sports Outdoors
Houston, TX
07.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assistant Manager
Timewise Shell
Houston, TX
09.2022 - 02.2023
- Managed team/afternoons and overnights
- Securing id identification for sells
- Managed lotto tickets
- Maintaining the store nice and clean.
- Face-fronting items.
- Maintaining gas pumps clean
- Paperwork/receipts different gas prices updates
- Completing all task and helping team with their task
Cashier Manager
Magnolia supermarket
Houston, TX
08.2019 - 09.2022
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Maintaining the store clean.
- Restocking new products
- Depositing money
- Paperwork/receipts/invoices.
- Handling a team
Education
High School Diploma -
George I Sánchez Charter School
Houston, TX05-2021
Skills
- Consumer Banking
- Portfolio Management
- Credit analysis
- Branch operations
- Cash Handling
- Loan Processing
Timeline
Bilingual Retail Banker
Woodforest Bank
08.2024 - Current
Teller
East West Bank
02.2024 - 08.2024
Supervisor
WSS shoe store
10.2023 - 10.2023
Cashier
Academy Sports Outdoors
07.2023 - 07.2023
Assistant Manager
Timewise Shell
09.2022 - 02.2023
Cashier Manager
Magnolia supermarket
08.2019 - 09.2022
High School Diploma -
George I Sánchez Charter School