Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Santana

Winter Haven

Summary

Dynamic and resourceful professional with extensive experience at The Home Depot Inc., excelling in customer service and cash management. Proven ability to build strong customer relationships and maintain organized environments, enhancing operational efficiency. Recognized for prioritizing tasks effectively and fostering team collaboration to achieve store goals.

Overview

4
4
years of professional experience

Work History

Back Office Associate

The Home Depot Inc
05.2025 - Current

Conduct monthly order of supplies for store use

Complete cash deposits daily

Balancing registers and tills for the store

Ordering change orders and repayment

Cash management

Sales Associate

The Home Depot Inc
11.2022 - 05.2025
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Tech Consultant

Target
08.2024 - 12.2024

Assist guests with purchases within the electronics department

Fill shelves in the electronics department and keep backstock in a designated organized spot.

Provide excellent customer service and resolve customer issues they may have with electronics

Lot Associate

The Home Depot Inc
06.2021 - 11.2022
  • Cleared parking lot by collecting shopping carts to place in proper storage area.
  • Maintained a clean, organized lot area to enhance safety and efficiency.
  • Promoted a safe working environment by adhering to safety protocols and guidelines at all times.
  • Escorted drivers to vehicles and helped load or carry large items.

Education

Discovery High School
Lake Alfred, FL

Associate of Arts - Business Administration And Management

Polk State College
Winter Haven, FL
05-2024

Skills

  • Customer service
  • Time management
  • Organizing and categorizing
  • Prioritizing work
  • Resourceful
  • Team bonding

Languages

Spanish
Native or Bilingual

Timeline

Back Office Associate

The Home Depot Inc
05.2025 - Current

Tech Consultant

Target
08.2024 - 12.2024

Sales Associate

The Home Depot Inc
11.2022 - 05.2025

Lot Associate

The Home Depot Inc
06.2021 - 11.2022

Discovery High School

Associate of Arts - Business Administration And Management

Polk State College