Luis Santos

• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Identified opportunities for cross-selling additional products and services.
• Coordinated with other departments to ensure timely delivery of orders.
• Identified customer needs by asking questions and advising on best solutions.

The Automobile Sales Manager is expected to:

• Protect the legal, financial and moral well-being of Car Zone dealership;
• Understand and adhere to group sales process to promote sales and customer service satisfaction;
• Be a teacher to support the efforts of other employees to be successful.
• Seek ways to improve business operations efficiencies and customer service.1. Maximum productivity, customer service and profitability
• Adhere to Car Zone sales process to achieve or exceed standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
• Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate with customers and exceed customer satisfaction benchmarks.
• Accurately review sales orders and invoices for proper completion and calculations.

Mile High Notary - Denver, CO

• Assure borrower understands loan documents and obtain signatures.
• Perform 60-80 loan signing assignments monthly
• Print, prepare, and notarize loan documents.
• Review closing documents for accuracy in names, address and legal information.
• Promptly fax or e-mail documents required by the signing companies after signing completed.
• Fedex or UPS documents back to signing company the following day as directed.

• Interviewed prospective clients to gather information regarding needs and existing coverage.
• Drove client retention by increasing savings opportunities and identifying premium discounts.
• Offered policy guidance and management to promote asset protection.
• Pursued continued professional development through insurance workshops, courses and webinars.

• Assisted clients in reaching their financial goals by providing education about auto, home, and personal loans.
• Built, expanded and retained client relationships while providing exemplary levels of client experience.
• Provided account service and maintenance requests, problem resolution and other transactional needs.
• Marketed a diverse line of banking products to clients and prospects through interactions in the banking center, outbound phone calls, business visits and presentations in front of groups.

• Provided quality customer service and sales.
• Educated customers on the variety of loan products and available credit options.
• Opened, maintained and closed multiple banking products including checking accounts, savings accounts, lines of credit, credit cards, IRAs and safe deposit boxes.
• Complied with federal and state guidelines relative to retail mortgage lending.
• Interviewed an average of ten mortgage loan applicants per month.
• Performed daily maintenance of the loan applicant database.
• Analyzed financial status, credit and property evaluation to determine feasibility of granting loans.
• Determined appropriate rate locks, issuance of disclosures, overage and underage-waivers and fee waivers.
• Assembled, prepared and verified closing documents for auto, personal and quick loans for small business and mortgage refinance loans.
• Processed sales referrals and promoted bank services and products.
• Balanced daily cash deposits and bank vault inventory with a zero error rate.