Luis Sastre
Ann Arbor
Summary
Skilled HVAC technician known for exceptional customer service and team collaboration. Experience in installing and maintaining diverse heating and cooling systems, ensuring optimal performance and reliability.
Overview
11
11
years of professional experience
Work History
Senior Service Technician
Haley Mechanical Heating & Cooling
Dexter
02.2018 - Current
- Diagnosed HVAC system issues using advanced troubleshooting techniques.
- Experienced with furnaces, AC split systems, mini splits, heat pumps, boilers, Plumbing, drain lines, and light commercial
- Performed routine maintenance on heating and cooling systems to ensure efficiency.
- Installed new heating and cooling equipment following industry safety standards.
- Mentored junior technicians on best practices for equipment repair and customer service.
- Assisted in the installation of new systems or equipment for customers.
- Built strong relationships with customers by delivering exceptional quality workmanship.
- Provided technical support and troubleshooting of complex service issues to customers.
- Collaborated with other departments such as sales, marketing, and product development when necessary.
- Diagnosed, repaired, and tested malfunctioning components in a timely manner.
- Performed preventative maintenance on customer equipment according to established procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Received low-level Generac training.
- Received low-level water furnace training.
Service Technician
AquaStar P,H,C
Saline
03.2016 - 02.2018
- Assisted technicians in diagnosing and repairing equipment malfunctions.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Learned to operate diagnostic tools for troubleshooting various systems.
- Collaborated with team members to complete service requests on time.
- Participated in training sessions to enhance technical skills and knowledge.
Plumbing Apprentice
Mitch the plumber
Ann Arbor
02.2014 - 02.2016
- Assisted in installation of plumbing systems for residential properties.
Education
No Pressure Selling
Mitsubishi NPS
2367 Progress Dr. Hebron KY02-2023
Duct System Optimization
National Comfort Institution (NCI)
04-2022
Refrigeration AC/HP Course
Ultimate Technical Academy
6108 Getty Drive, North Little Rock, AR03-2020
Installation Technology
Ultimate Technical Academy
6108 Getty Drive, Little Rock AR04-2018
High School Diploma -
Skyline High School
Ann Arbor, MI06-2013
Skills
- HVAC troubleshooting
- Equipment installation
- Preventative maintenance
- System diagnostic
- Technical support
- Customer relationship management
Timeline
Senior Service Technician
Haley Mechanical Heating & Cooling
02.2018 - Current
Service Technician
AquaStar P,H,C
03.2016 - 02.2018
Plumbing Apprentice
Mitch the plumber
02.2014 - 02.2016
No Pressure Selling
Mitsubishi NPS
Duct System Optimization
National Comfort Institution (NCI)
Refrigeration AC/HP Course
Ultimate Technical Academy
Installation Technology
Ultimate Technical Academy
High School Diploma -
Skyline High School
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