Luis Saucedo
Rockford,IL
Summary
Dynamic and customer-focused, excelled at Portillos by enhancing customer satisfaction and streamlining order management. Demonstrated exceptional multitasking and interactive communication skills, leading to improved team efficiency and service quality. Specialized in fostering a positive atmosphere and leveraging product knowledge for superior service. Good at working in any kind of environment and willing to adapt to any kind of situation put in.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Portillos
04.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Jefferson HIghschool
Rockford, IL06-2024
Skills
- Customer service
- Cleaning and Orginization
- Self-discipline
- Interactive communication skills
- Leadership qualities
- Verbal and written communication
- Crew leadership
- Order management
- Product knowledge
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Food Handler Certification - State or Local Health Departments.
Timeline
Crew Member
Portillos
04.2022 - Current
- Food Handler Certification - State or Local Health Departments.
High School Diploma -
Jefferson HIghschool
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