Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Segura

Harlingen,TX

Summary

Dynamic Health Agent from Legacy 1st Insurance Group, excelling in HIPAA compliance and customer service. Demonstrated ability to enhance client satisfaction and streamline operations, achieving efficient, error-minimized documentation. Proven track record in insurance verification and fostering strong client relations, backed by adeptness in teamwork and collaboration.

Developed essential communication and problem-solving skills in dynamic healthcare environment. Proven ability to understand and explain complex information clearly and effectively. Seeking to transition into new field, leveraging background in client assistance and organizational tasks to drive impactful results.

Experienced with client consultations and health insurance guidance. Utilizes effective communication and problem-solving to address client needs. Strong understanding of regulatory requirements and policy intricacies.

Seasoned Customer Service professional focused on helping consumers best utilize health, vision, dental and life insurance policies. Balances customer needs with company targets and maintains high productivity levels. Fluent in English and Spanish.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Health Agent

Legacy 1st Insurance Group
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Ensured accuracy of client records through diligent documentation practices, minimizing errors and enhancing data-driven decision-making processes.

Team Member

Cisis Pizza
01.2023 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Improved customer satisfaction by quickly helping each person find desired items.

Education

Bachelor of Business Administration - Business Administration

Southern Careers Institute
TX
03-2023

Skills

  • HIPAA compliance
  • Verbal communication
  • Healthcare systems navigation
  • Insurance verification
  • Customer assistance
  • Customer support
  • Call center operations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Quotes and sales
  • Call center customer service
  • Customer follow-up
  • Customer engagement
  • Client needs analysis
  • Insurance sales
  • Client relations
  • Professionalism
  • Customer complaint resolution
  • Customer account review
  • Policy renewals
  • Policy Knowledge
  • Insurance coverage verification

Timeline

Health Agent

Legacy 1st Insurance Group
01.2024 - Current

Team Member

Cisis Pizza
01.2023 - 01.2024

Bachelor of Business Administration - Business Administration

Southern Careers Institute
Luis Segura