LUIS SOLISPONCE
Newport News,VA
Summary
U.S. Army Veteran experienced in customer service, logistics coordination, compliance, and records management. Adept in applying effective interpersonal communication strengths to achieve organizational goals. Hardworking professional offering many years of experience rendering support and services to membership-based and government clients. Well versed in investigating inquiries and concerns, accurately processing orders, and first contact resolution. Seeking to leverage professional experience in technology based support roles.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Excel Fitness
NEWPORT NEWS, VA
01.2024 - Current
- Assisted with the opening of new accounts and processed account maintenance requests.
- Monitored compliance with organizational security protocols when interacting with members.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
Materiel Specialist
US Army
NEWPORT NEWS, VA
11.2018 - 11.2023
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Ensured that all shipments met international regulations for customs clearance.
- Utilized software programs to track shipments from origin to destination.
- Identified areas for improvement within the logistics department and recommended solutions.
- Implements necessary safety and security precautions for handling and storage of hazardous materials, special cargo, and equipment.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Prepares, reviews, and maintains freight records, documents, and reports.
Skills
- Secret Security Clearance
- Account Management
- Problem Solving
- Bilingual Spanish
- Organizational Skills
- Interpersonal Communication
- Attention to detail
- Quality Assurance
- Logistics
Timeline
Member Service Representative
Excel Fitness
01.2024 - Current
Materiel Specialist
US Army
11.2018 - 11.2023
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