Luis Terraza
Elmwood Park ,IL
Summary
Public safety professional with extensive experience ensuring community safety and security. Skilled in emergency response, conflict resolution, and risk assessment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and effective in maintaining public order and safety
and a strong background in customer interactions and service solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Gottlieb Memorial Hospital
02.2023 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolled assigned areas on foot or by vehicle.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Monitored surveillance systems for potential threats or suspicious behavior, reporting findings to appropriate authorities for further investigation.
- Responded to emergency calls efficiently, providing immediate assistance and coordinating with other emergency services.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between medical staff and patients.
Wash Advisor
Delta Sonic Car Wash Systems
11.2018 - 04.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Engaged with customers to understand their needs and provide personalized recommendations
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
Education
Associate of Arts - Criminal Justice
Triton College
River Grove, IL05-2023
High School Diploma -
Elmwood Park Highschool
Elmwood Park05-2019
Skills
- De-escalation strategies
- Report preparation
- Officer training
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Call prioritization
- Multitasking Abilities
- Effective communication
Certification
- Nonviolent Crisis Intervention Training- Crisis Prevention Institute (June 2023)
Languages
Spanish
Native or Bilingual
Timeline
Public Safety Officer
Gottlieb Memorial Hospital
02.2023 - Current
Wash Advisor
Delta Sonic Car Wash Systems
11.2018 - 04.2023
- Nonviolent Crisis Intervention Training- Crisis Prevention Institute (June 2023)
Associate of Arts - Criminal Justice
Triton College
High School Diploma -
Elmwood Park Highschool
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