LUIS TORRES
Customer Service Specialist
Houston,TX
Summary
Diligent EMT with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
CSR / SA Lead
Tornado Bus Company
Houston, TX
06.2023 - 12.2024
- Lead customer service team, resolving issues efficiently, enhancing client satisfaction, and boosting retention.
- Implemented streamlined processes, reducing response times and improving the service quality.
- Trained and mentored new hires, fostering a collaborative environment and ensuring consistent performance.
- Guided team through complex client issues, maintaining high satisfaction rates.
- Eager to apply fast learning and strong work ethic to new challenges and roles.
Quality Operator / Pack-out Team Lead
Foxconn
Houston, TX
07.2022 - 06.2023
- Evaluated samples, ensuring compliance through precise measurements and visual inspections.
- Collaborated with production to enhance processes, reducing defects and optimizing quality.
- Inspected products for imperfections, maintaining high standards throughout production.
- Monitored quality at all production stages, ensuring consistent product excellence.
- Enhanced inspection protocols, achieving significant improvements in product compliance.
- Partnered with engineering to refine product specifications, meeting higher quality standards.
Delivery Expert / Trainer
Domino's Pizza
Houston, TX
07.2016 - 07.2022
- Analyzed service request metrics to identify trends, adjusting staff training for improved performance.
- Developed quality assurance programs ensuring timely, quality customer solutions.
- Maintained accurate records through daily log and paperwork submissions.
- Cross-trained team members to enhance agility and overall performance.
- Conducted regular inventory counts to verify stock levels and forecast future needs.
- Enhanced team productivity by 20% through effective training modules.
Education
Bachelor of Arts - History, Law, Policy, And Values
University of Houston
Houston, TX 05.2018 - 01.2022
Skills
- Goal-oriented planning
- Customer service expertise
- Staff development
- Appointment coordination
- Effective communication
- Strong attention to detail
Certification
EMT - Basic Certification from the National Registry of Emergency Medical Technicians (Active)
Timeline
EMT - Basic Certification from the National Registry of Emergency Medical Technicians (Active)
06-2025
Texas Emergency Medical Technician (EMT) License, Texas Department of State Health Services (Active)
06-2025
Basic Life Support (BLS), American Heart Association (Active)
04-2025
CSR / SA Lead
Tornado Bus Company
06.2023 - 12.2024
Quality Operator / Pack-out Team Lead
Foxconn
07.2022 - 06.2023
Bachelor of Arts - History, Law, Policy, And Values
University of Houston
05.2018 - 01.2022
Delivery Expert / Trainer
Domino's Pizza
07.2016 - 07.2022
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