Summary
Overview
Work History
Education
Skills
Certification
Languages
Willing To Relocate
Timeline
Generic

Luis Urena Marcano

Miami,USA

Summary

Management professional with related experience and drive to continuously improve operations and achieve maximum results. Oers eye for detail, proactive nature and condent decision-making abilities combined with great people skills and problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Floor Manager/General manager

OMAKAI Sushi
Miami, FL
08.2024 - Current
  • Supervised daily restaurant operations and ensured smooth service flow.
  • Trained and guided staff on service standards and food safety practices.
  • Managed inventory levels and ordered supplies to maintain kitchen efficiency.
  • Resolved customer complaints promptly to uphold satisfaction and loyalty.
  • Implemented staff schedules to ensure adequate coverage during peak hours.

Manager

Sweetgreen
Miami, FL
05.2021 - 09.2024
  • Assisted with associate orientation, training and competency evaluation.
  • Coached and mentored employees through technical challenges.
  • Enforced adherence to operational guidelines, brand standards, and service expectations.
  • Used interpersonal skills to confront tough issues and constructively resolve disagreements between employees.

Assistant Manager

Cricket wireless
Miami, FL
10.2017 - 04.2021
  • Cultivated customer satisfaction by conducting follow up phone calls and on-site visits.
  • Implemented sales strategies to meet and exceed growth targets.
  • Developed and continually enhanced relationships with key accounts to maintain high visibility and increase market share.
  • Development of sales Associates with customers 1 on 1 To help increase sale of store.

Cashier Trainer

Burger King
Miami, FL
03.2017 - 09.2017
  • Developed and maintained personnel training documentation, materials and learning resources.
  • Modified orders and added notes to include customer requests and restrictions.
  • Cleaned work areas, equipment and registers to promote health and safety.
  • Notified trainees of upcoming promotions and merchandise changes to promote customer service.

Education

High School Diploma - High school diploma or GED

Miami jackson senior
Miami, FL

Skills

  • Customer service
  • Training and development
  • Operational compliance
  • Sales strategy implementation
  • Customer relationship management
  • Team leadership
  • Employee coaching
  • Recruitment and hiring
  • Workforce planning
  • Resilience and stress management
  • Staff training and development

Certification

  • Driver's License
  • Food Handler Certification
  • ServSafe, 04/01/22, 04/01/27
  • ServSafe Food Manager Certification
  • Bartender License
  • CERA
  • Certified Sommelier
  • Food Safety Certification
  • Licensed Physical Therapy Assistant
  • Licensed Pharmacist
  • First Aid Certification
  • Life Insurance License
  • Certified Notary Public

Languages

  • French
  • Spanish
  • Bilingual
  • English
  • Multilingual

Willing To Relocate

Anywhere

Timeline

Restaurant Floor Manager/General manager

OMAKAI Sushi
08.2024 - Current

Manager

Sweetgreen
05.2021 - 09.2024

Assistant Manager

Cricket wireless
10.2017 - 04.2021

Cashier Trainer

Burger King
03.2017 - 09.2017

High School Diploma - High school diploma or GED

Miami jackson senior