Luis Urena Marcano
Miami,USA
Summary
Management professional with related experience and drive to continuously improve operations and achieve maximum results. Oers eye for detail, proactive nature and condent decision-making abilities combined with great people skills and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Floor Manager/General manager
OMAKAI Sushi
Miami, FL
08.2024 - Current
- Supervised daily restaurant operations and ensured smooth service flow.
- Trained and guided staff on service standards and food safety practices.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Resolved customer complaints promptly to uphold satisfaction and loyalty.
- Implemented staff schedules to ensure adequate coverage during peak hours.
Manager
Sweetgreen
Miami, FL
05.2021 - 09.2024
- Assisted with associate orientation, training and competency evaluation.
- Coached and mentored employees through technical challenges.
- Enforced adherence to operational guidelines, brand standards, and service expectations.
- Used interpersonal skills to confront tough issues and constructively resolve disagreements between employees.
Assistant Manager
Cricket wireless
Miami, FL
10.2017 - 04.2021
- Cultivated customer satisfaction by conducting follow up phone calls and on-site visits.
- Implemented sales strategies to meet and exceed growth targets.
- Developed and continually enhanced relationships with key accounts to maintain high visibility and increase market share.
- Development of sales Associates with customers 1 on 1 To help increase sale of store.
Cashier Trainer
Burger King
Miami, FL
03.2017 - 09.2017
- Developed and maintained personnel training documentation, materials and learning resources.
- Modified orders and added notes to include customer requests and restrictions.
- Cleaned work areas, equipment and registers to promote health and safety.
- Notified trainees of upcoming promotions and merchandise changes to promote customer service.
Education
High School Diploma - High school diploma or GED
Miami jackson senior
Miami, FLSkills
- Customer service
- Training and development
- Operational compliance
- Sales strategy implementation
- Customer relationship management
- Team leadership
- Employee coaching
- Recruitment and hiring
- Workforce planning
- Resilience and stress management
- Staff training and development
Certification
- Driver's License
- Food Handler Certification
- ServSafe, 04/01/22, 04/01/27
- ServSafe Food Manager Certification
- Bartender License
- CERA
- Certified Sommelier
- Food Safety Certification
- Licensed Physical Therapy Assistant
- Licensed Pharmacist
- First Aid Certification
- Life Insurance License
- Certified Notary Public
Languages
- French
- Spanish
- Bilingual
- English
- Multilingual
Willing To Relocate
Anywhere
Timeline
Restaurant Floor Manager/General manager
OMAKAI Sushi
08.2024 - Current
Manager
Sweetgreen
05.2021 - 09.2024
Assistant Manager
Cricket wireless
10.2017 - 04.2021
Cashier Trainer
Burger King
03.2017 - 09.2017
High School Diploma - High school diploma or GED
Miami jackson senior