LUIS VALENCI
Irvington,NJ
Summary
Dynamic Key Account Manager with a proven track record at AZ Metro Distributor, excelling in client relationship building and business development. Leveraged data-driven decision making to identify growth opportunities, resulting in significant account expansion. Adept at crafting tailored solutions that enhance customer satisfaction and drive profitability.
Overview
10
10
years of professional experience
Work History
Key Account Manager
AZ Metro Distributor
30 Clearview Rd Edison Nj
11.2025 - Current
- Developed and maintained strong relationships with key clients to enhance customer satisfaction.
- Analyzed account performance metrics to identify growth opportunities and drive strategic initiatives.
- Collaborated with cross-functional teams to ensure alignment on account strategies and execution plans.
- Conducted regular business reviews with clients to assess needs and deliver tailored solutions.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Expanded key account base by identifying and cultivating new business opportunities.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
Store Manager
Super Fesh
651 N Stiles St Linden Nj
06.2024 - 10.2025
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Super Fresh Market
435 Lexington Ave Clifton Nj
12.2023 - 06.2024
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Store Manager
Super Fresh Market
417 Lyons Ave Irvington Nj 07111
01.2017 - 10.2022
- Collaborated with team to ensure compliance with safety and operational procedures.
- Engaged with customers to address inquiries and resolve issues promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Super Fresh Market
115 Belmont Ave Belleville Nj
04.2016 - 12.2017
- Assisted in daily store operations and customer service tasks.
- Learned inventory management processes and stock replenishment techniques.
- Supported team members with training on product knowledge and sales strategies.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Adapted to new systems for point-of-sale transactions and customer engagement.
- Participated in visual merchandising efforts to attract customers and drive sales.
- Managed inventory control, cash control, and store opening and closing procedures.
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Key Account Manager
AZ Metro Distributor
11.2025 - Current
Store Manager
Super Fesh
06.2024 - 10.2025
Store Manager
Super Fresh Market
12.2023 - 06.2024
Store Manager
Super Fresh Market
01.2017 - 10.2022
Store Manager
Super Fresh Market
04.2016 - 12.2017