Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Luis Varela

Mesa,AZ

Summary

Dynamic retail professional with a proven track record at American Eagle Outfitters, excelling in sales growth and customer engagement. Skilled in problem-solving and staff supervision, I successfully drove new product lines, enhancing annual profits by 20%. Committed to delivering exceptional customer experiences while optimizing store operations and mentoring team members.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Pacsun
10.2022 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Sales Manager

American Eagle Outfitters, Inc
06.2021 - 10.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.

Retail Keyholder

Hollister
05.2020 - 05.2021
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Successfully drove new product lines to increase annual profits by 20%.

Education

High School Diploma -

Skyline High School
Mesa, AZ
05-2021

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Customer relations
  • Store organization
  • Staff supervision
  • Stock management
  • Mentoring and coaching
  • Display setup
  • Sales growth

Accomplishments

Ranked top 5 sales manager in the district at American Eagle

Timeline

Assistant Store Manager

Pacsun
10.2022 - 11.2023

Sales Manager

American Eagle Outfitters, Inc
06.2021 - 10.2022

Retail Keyholder

Hollister
05.2020 - 05.2021

High School Diploma -

Skyline High School

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Luis Varela