Luis Vasquez
Safelite Auto Glass
Colorado Springs,CO
1
Certification
16
years of professional experience
Seasoned and proactive professional with a unique hybrid skillset that touches operations management, sales, customer service, profit optimization and the construction industry. Focused on bringing alignment between teams, determining tools and strategies to grow revenue and prioritizing efficiency and accountability. Known as a driven collaborator who understands the value of growing a brand rooted in loyal customer confidence. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Work History
Master Technician
2 Years- Specialized in independent auto glass replacement, consistently achieving a target of 8 units per day to support customer satisfaction.
- Facilitated extensive travel across the country, adapting to high-demand regions while exceeding standard work hours.
- Ranked 174th among 6000 technicians, reflecting commitment to excellence in technical performance and service delivery.
- Conducted thorough inspections of vehicles to identify additional service needs for clients.
Interior Installer
1 Year 2 Months- Solved complex spatial challenges by creating innovative design solutions tailored to each clients' specific needs
- Delivered exceptional craftsmanship by precisely executing tasks in alignment with design specifications and industry standards.
- Conducted thorough site evaluations to identify potential issues before beginning installations, minimizing delays and additional costs
- Completed interior installation projects on time and within budget, ensuring client satisfaction
Install Coordinator
2 Years- Oversaw the installation process of commercial signs, ensuring proper use of various building materials and equipment across multiple locations in Colorado.
- Oversaw operations of four teams across Colorado, ensuring effective management of labor and material costs through daily briefings and ongoing updates.
- Developed and managed installation schedules aimed at optimizing resource utilization and minimizing operational interruptions.
- Analyzed installation processes to pinpoint obstacles and worked alongside team members to implement creative solutions.
Route Sales Representative
2 Years 11 Months- Oversaw independent operation of 26' box truck throughout Colorado, managing daily driving distances exceeding 400 miles while adhering to regulations.
- Directed inventory management for over 80 clients, ensuring timely availability for medical facilities, emergency responders, and various hospitality businesses.
- Cultivated high customer satisfaction by analyzing feedback and proactively addressing potential issues.
- Managed logistics of product transitions from warehouse to customer locations, ensuring compliance with loading and unloading specifications.
Store Manager
7 Months- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Restaurant Manager
3 Years 5 Months- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
General Manager
6 Years 4 Months- Progressed from Delivery Driver to General Manager, developing and maintaining relationships with customers and suppliers
- Implemented operational strategies and effectively built customer and employee loyalty
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Education
High School Diploma
Skills
Operations Management
Customer Partnerships
Sales Generation
Cross-Selling Strategies
Networking
Sales Management
Sales Forecasting
Client Retention
Customer Solutions
Account Strategies
Performance Objectives
Lead Generation
Business Growth Strategies
Restaurant Management
Soft Skills
- Dedication
- Dependability
- Adaptability
- Creativity
- Critical thinking
- Conflict management & resolution
- Willingness to learn
- Motivation
- Multitasking
- Organization
- Planning
- Proper business etiquette
- Punctuality
- Reliability
- Results-oriented
Certification
OSHA 30
Accomplishments
Colorado Trail, CO 486 miles -2024
Long Trail, VT 272 miles -2025
John Muir Trail, CA 211 miles -2026
Timeline
Master Technician
Safelite Auto Glass
09.2024 - 09.2026Read More
Interior Installer
Associated Building Services
07.2023 - 09.2024Read More
Install Coordinator
Fusion Sign and Design
07.2021 - 07.2023Read More
Route Sales Representative
Central Uniform and Linen
08.2020 - 07.2023Read More
Store Manager
Water Works Car Wash
01.2020 - 08.2020Read More
Restaurant Manager
Qdoba Mexican Grill
08.2016 - 01.2020Read More
General Manager
Pita Pit
04.2010 - 08.2016Read More
Rampart High School
High School Diploma
Read More