Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Witt

Holly Ridge,NC

Summary

Results-driven operations and field service professional with over a decade of progressive leadership experience across the roofing, automotive glass, and marine lift industries. Proven success in managing teams, streamlining operations, ensuring quality control, and enhancing customer satisfaction. Skilled in budgeting, P&L oversight, safety compliance, technical training, and district-level coordination. Adaptable and hands-on leader who excels in high-demand environments.

Overview

12
12
years of professional experience

Work History

Master Technician

Safelite Auto Glass
Wilmington, NC
08.2024 - Current
  • Oversaw 3–5 in-shop technicians and acted as manager on duty on weekends.
  • Spearheaded the rollout of new recalibration systems and procedures.
  • Maintained customer satisfaction as the primary liaison between clients and technicians.
  • Enforced safe work practices, ensured quality control, and managed supply orders.
  • Currently working as a Master Technician at the Holly Ridge, NC location.

Store Manager/General Manager

Safelite Auto Glass
Forest, VA
09.2023 - 08.2024
  • Managed full operational oversight of a $2M annual revenue location with an 80-mile mobile service radius.
  • Supervised a team of 8–10 employees and a fleet of 8–9 service vehicles.
  • Directed all sales, financial tracking, payroll, supply chain, and expense management.
  • Handled full-cycle staffing: hiring, training, performance management, and terminations.
  • Analyzed and reported KPIs and operational metrics to district leadership.

Assistant Manager

Safelite Auto Glass
Roanoke, VA
12.2022 - 09.2023
  • Led recruiting, interviewing, and onboarding for new technicians.
  • Managed warranty claims and service recovery through technician retraining and vendor negotiation.
  • Facilitated technician development and coached new assistant managers and lead technicians across the district.
  • Balanced district workload by reallocating resources to meet operational needs across multiple locations.

Lead Technician

Safelite Auto Glass
Roanoke, VA
11.2021 - 12.2022
  • Oversaw 3–5 in-shop technicians and acted as manager on duty on weekends.
  • Spearheaded the rollout of new recalibration systems and procedures.
  • Maintained customer satisfaction as the primary liaison between clients and technicians.
  • Enforced safe work practices, ensured quality control, and managed supply orders.

Foreman

D&T Boat Lifts
Moneta, VA
06.2020 - 11.2021
  • Directed installation crews for marine lift systems, overseeing equipment maintenance, logistics, and job safety.
  • Managed customer relations, provided estimates and quotes, and ensured quality craftsmanship.
  • Scheduled installations and coordinated material deliveries and inventory tracking.

Lead Technician

Safelite Auto Glass
Roanoke, VA
05.2015 - 07.2020
  • Oversaw 3–5 in-shop technicians and acted as manager on duty on weekends.
  • Spearheaded the rollout of new recalibration systems and procedures.
  • Maintained customer satisfaction as the primary liaison between clients and technicians.
  • Enforced safe work practices, ensured quality control, and managed supply orders.

Foreman

Ronnie Caldwell Roofing
Bedford, VA
11.2013 - 05.2015
  • Promoted from laborer to foreman for consistent performance and leadership capabilities.
  • Led roofing crews, tracked inventory, scheduled deliveries, enforced safety practices, and completed incident reports.
  • Ensured customer satisfaction and maintained communication with ownership on job status and team performance.

Education

High School Diploma -

Liberty High School
Bedford, VA
07-2012

ASE Certification - Diesel Automotive

Bedford Science & Technology
Bedford
06-2012

Social Sciences Education

Virginia Western Community College
Roanoke, VA

Skills

  • Operations Management
  • Team Leadership & Supervision
  • Budgeting & Financial Reporting
  • Safety & Compliance Oversight
  • Customer Service & Satisfaction
  • Inventory & Fleet Management
  • Hiring, Training, & Disciplinary Action
  • P&L and KPI Tracking
  • District-Level Collaboration

Timeline

Master Technician

Safelite Auto Glass
08.2024 - Current

Store Manager/General Manager

Safelite Auto Glass
09.2023 - 08.2024

Assistant Manager

Safelite Auto Glass
12.2022 - 09.2023

Lead Technician

Safelite Auto Glass
11.2021 - 12.2022

Foreman

D&T Boat Lifts
06.2020 - 11.2021

Lead Technician

Safelite Auto Glass
05.2015 - 07.2020

Foreman

Ronnie Caldwell Roofing
11.2013 - 05.2015

High School Diploma -

Liberty High School

ASE Certification - Diesel Automotive

Bedford Science & Technology

Social Sciences Education

Virginia Western Community College

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