Luis Vazquez
Bakersfield,CA
Summary
Seasoned healthcare manager with a proven track record at Clinicas Hospitalarias, enhancing clinical service quality and operational efficiency. Expert in policy updates and fluent in Spanish, I excel in staff development and fostering high patient satisfaction. Achieved significant program improvements through analytical skills and cultural awareness, ensuring compliance and excellence in patient care.
Overview
9
9
years of professional experience
Work History
Hospital Administrator/Independent Contractor
Clinicas Hospitalarias
Guadalajara, Mexico
02.2024 - 02.2025
- Directed implementation and compliance with departmental procedures across five clinics.
- Ensured delivery of high-quality patient care by effectively coordinating procedures across various teams.
- Directed and managed daily clinic operations to ensure seamless functionality.
- Directed comprehensive care coordination for inpatients, outpatients, and family members.
- Supported family and patient needs through comprehensive team-based healthcare initiatives.
- Developed training programs to enhance staff capabilities.
- Developed monitoring mechanisms for assessing effectiveness within the treatment system through quality assurance and utilization review initiatives.
Administrator in Training (AIT), Assistant Administrator
Height Street Skilled Care
Bakersfield, USA
07.2022 - 02.2024
- Company Overview: Skilled Nursing Facility
- Managed recruitment, including conducting performance reviews and implementing disciplinary actions.
- Directed and managed training for 174 staff to ensure quality resident care.
- Enhanced business operations through the implementation of performance scorecards and key performance indicators.
- Strengthened operational processes through improved interactions with internal and external stakeholders.
- Created analyses to evaluate and forecast expenditures, supporting strategic planning initiatives.
- Built and sustained relationships with healthcare providers and regulatory entities to promote collaboration.
- Assessed competencies through introductory and annual evaluations aligned with organizational objectives.
- Established clear duties and determined quantifiable benchmarks for every role.
- Supported quality assurance and implemented effective recruitment strategies.
- Conducted regular discussions with stakeholders every quarter about the company's performance and requirements.
- Formulated new approaches to enhance operations under President/Owner's guidance.
- Implemented industry standards across the facility.
- Created detailed presentations on workforce needs.
- Analyzed medical records to ensure alignment with compliance standards.
- Executed agency policies meticulously, ensuring high standards of resident care.
- Organized procedures for admitting and discharging patients.
SC/Program Manager
Kern Regional Center
Bakersfield, USA
12.2019 - 07.2022
- Recruited employees aligning with organizational demands, handling discipline processes.
- Aided in achieving professional development objectives through detailed evaluations.
- Optimized Person-Centered Plans for better results.
- Documented client outcomes through meticulous preparation of comprehensive reports.
- Facilitated client access to community support resources, enhancing service effectiveness.
- Adhered to agency policies to uphold high standards of client care effectively.
- Directed team activities in compliance with organizational policies and procedures.
- Detected opportunities for process optimization and suggested actionable solutions.
- Delivered strategic recommendations for relevant learning initiatives.
Substance Abuse Counselor Program Manager
American Health Services
Bakersfield, USA
09.2015 - 12.2019
- Executed staff recruitment based on comprehensive evaluations of team requirements and performance records.
- Regularly prepared competency assessments and delivered constructive insights.
- Exhibited proficiency in time management tasks, scheduling activities, and processing time-off requests.
- Advised on implementing and maintaining best practices during communications with President/Owner.
- Created customized treatment strategies addressing substance abuse and mental health complexities.
- Ensured accurate tracking of patient treatment and results through detailed documentation.
- Reviewed medical records for compliance and billing requirements.
Education
Master of Business Administration - Business Administration
03.2014
BSB - Business Management
10.2011
Skills
- Cultural awareness
- Analytical
- Fluent in Spanish
- Quality assurance
- Root cause analysis understanding
- Policy updates
- Conflict resolution techniques
- Process improvement expertise
- Continuous improvement methodologies
- Auditing and compliance
- Customer satisfaction focus
- Process updates
- Staff recruitment and hiring
Languages
Spanish
Professional
Timeline
Hospital Administrator/Independent Contractor
Clinicas Hospitalarias
02.2024 - 02.2025
Administrator in Training (AIT), Assistant Administrator
Height Street Skilled Care
07.2022 - 02.2024
SC/Program Manager
Kern Regional Center
12.2019 - 07.2022
Substance Abuse Counselor Program Manager
American Health Services
09.2015 - 12.2019
Master of Business Administration - Business Administration
BSB - Business Management
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