Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Gravely

Clemson,SC

Summary

Experienced professional focused on meeting or exceeding objectives seeking remote customer service position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

8
8
years of professional experience

Work History

Independent Contractor

DoorDash
Clemson, United States
11.2019 - Current
  • Boosted customer experiences by delivering superior customer service, issue resolution, and acting as liaison between customers and restaurants.
  • Performed excellent customer by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated with customers via text and calls insure satisfactory customer service.
  • Current customer service rating is 4.88 out of 5.

Food Service Worker

Aramark
Clemson, United States
02.2020 - 10.2021
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Exemplified excellent teamwork by learning teammates' work tasks to train as backup.
  • Increased popularity by 30% by creating warm environment for students through excellent customer service and tailoring options to both popular items and dietary needs of students.

Assembler/Packer in Work Training

Vocational Rehabilitation Anderson
Anderson, SC
09.2017 - 04.2018
  • Worked as part of team to produce quality products.
  • Completed daily orders with expert picking and packing of shipments.
  • Kept records accurate and current by documenting movements in company system.
  • Performed repetitive task 50-150 times daily while maintaining accuracy

Customer Service Representative

Circle K
Columbia, SC
09.2012 - 02.2016
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities increasing sales 7%

Education

Bachelor of Science - Nursing

Tri-County Technical College
Pendleton, SC
2025

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Skilled in Microsoft Office
  • Proactive Self-Starter
  • Cultural Awareness

Timeline

Food Service Worker

Aramark
02.2020 - 10.2021

Independent Contractor

DoorDash
11.2019 - Current

Assembler/Packer in Work Training

Vocational Rehabilitation Anderson
09.2017 - 04.2018

Customer Service Representative

Circle K
09.2012 - 02.2016

Bachelor of Science - Nursing

Tri-County Technical College

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Nancy Gravely