Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Timeline
Generic

MaShone A. STEVENSON

Katy,Texas

Summary

Dynamic professional with extensive experience in customer service and benefits/payroll administration. Successfully managed a commercial driving and transportation business for over 6 years. Seeking to leverage proven skills, a strong work ethic, and a commitment to excellence in a remote or local office-based customer service role.

Overview

26
26
years of professional experience

Work History

Independent Contractor

GO GET EM’ TRANSPORTATION
05.2018 - 12.2024
  • Independent Contractor with Drive-Away companies, managing my own contracts & logistics for one-way deliveries of commercial vehicles.
  • Transported vehicles from manufacturers to dealerships across the U.S. And Canada.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Communicated effectively with clients throughout the entire run of trip, keeping them informed of progress updates or any potential issues that arose.


Student

08.2017 - 05.2018
  • Home maker/ Student

Phlebotomy Specialist

All Medical Personnel / Quest Diagnostics
03.2014 - 08.2017
  • Enter billing information and collect payments required for patient draws, including the safeguarding of assets and credit card information
  • Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
  • Went perm 9/2014 with Quest

Laboratory Technician Phlebotomist

Methodist MANSFIELD Hospital
09.2009 - 09.2012
  • Ran outpatient lab in afternoons from 1- 5pm daily, then worked the floors, ICU, ER and OBGYN, Labor and Delivery till 9pm Mon-Fri
  • Performed batching prep for daily send outs including retrieving various body parts after surgery to be packed, batched and shipped daily
  • Monitoring specimen integrity, verifying labeling and documentation comprehensive understanding of compliance and safety, and effectively communicate compliance, integrity and safety to other employees
  • Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.

Phlebotomist Specialist

Lab CORP
11.2010 - 08.2012
  • Exhibit proficiency in blood collection by venipuncture and capillary technique from patients of all age groups
  • Urine drug screen collections, paternity collections, breath test, LCM/Cyber Tools, Test cup, Pediatric blood collections, able to perform various difficult (hard stick) draws
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

HRSC Medical Benefits / Payroll Specialist

KPMG LLP. Dallas Accounting Service Center
01.1999 - 10.2001
  • Responsible for answering phones in current service level, Communicated with employees and payroll processors daily to resolve employee benefits and payroll matters
  • In assisting with benefits enrollment Collect patient’s personal info, establishing new patients and assist in activating new benefits
  • Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
  • Posts payments in the computer system and generates the appropriate patient receipts
  • Assist Retirement employees with Cobra and benefit packages on (RIF) reduction in workforce employees
  • Resolved payroll discrepancies quickly and successfully.

Education

TCJC TARRANT COUNTY JR COLLEGE
Arlington, TX

HOUSTON COMMUNITY COLLEGE
Houston, TX

LONESTAR COMMUNITY COLLEGE
Cypress, TX

Skills

  • Customer service
  • Leadership skills
  • Effective communication
  • Conflict resolution
  • Management abilities
  • Understanding customer needs
  • Creating positive experience
  • Workload management
  • Client relationship building
  • Safety compliance

Communication Skills

Exceptional communicator adept at navigating diverse professional landscapes, providing top-tier Customer Service and precise Benefits/Payroll admin to fostering effective collaboration in a hospital laboratory setting to entrepreneurial ventures, encompassing Commercial driving and strategic management of a thriving transportation business.

Leadership Experience

Orchestrated seamless customer service operations, overseeing and trained new employees to ensure client satisfaction and retention.

Timeline

Independent Contractor

GO GET EM’ TRANSPORTATION
05.2018 - 12.2024

Student

08.2017 - 05.2018

Phlebotomy Specialist

All Medical Personnel / Quest Diagnostics
03.2014 - 08.2017

Phlebotomist Specialist

Lab CORP
11.2010 - 08.2012

Laboratory Technician Phlebotomist

Methodist MANSFIELD Hospital
09.2009 - 09.2012

HRSC Medical Benefits / Payroll Specialist

KPMG LLP. Dallas Accounting Service Center
01.1999 - 10.2001

HOUSTON COMMUNITY COLLEGE

LONESTAR COMMUNITY COLLEGE

TCJC TARRANT COUNTY JR COLLEGE

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MaShone A. STEVENSON