MaShone A. STEVENSON
Katy,Texas
Summary
Dynamic professional with extensive experience in customer service and benefits/payroll administration. Successfully managed a commercial driving and transportation business for over 6 years. Seeking to leverage proven skills, a strong work ethic, and a commitment to excellence in a remote or local office-based customer service role.
Overview
26
26
years of professional experience
Work History
Independent Contractor
GO GET EM’ TRANSPORTATION
05.2018 - 12.2024
- Independent Contractor with Drive-Away companies, managing my own contracts & logistics for one-way deliveries of commercial vehicles.
- Transported vehicles from manufacturers to dealerships across the U.S. And Canada.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire run of trip, keeping them informed of progress updates or any potential issues that arose.
Student
08.2017 - 05.2018
- Home maker/ Student
Phlebotomy Specialist
All Medical Personnel / Quest Diagnostics
03.2014 - 08.2017
- Enter billing information and collect payments required for patient draws, including the safeguarding of assets and credit card information
- Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
- Went perm 9/2014 with Quest
Laboratory Technician Phlebotomist
Methodist MANSFIELD Hospital
09.2009 - 09.2012
- Ran outpatient lab in afternoons from 1- 5pm daily, then worked the floors, ICU, ER and OBGYN, Labor and Delivery till 9pm Mon-Fri
- Performed batching prep for daily send outs including retrieving various body parts after surgery to be packed, batched and shipped daily
- Monitoring specimen integrity, verifying labeling and documentation comprehensive understanding of compliance and safety, and effectively communicate compliance, integrity and safety to other employees
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
Phlebotomist Specialist
Lab CORP
11.2010 - 08.2012
- Exhibit proficiency in blood collection by venipuncture and capillary technique from patients of all age groups
- Urine drug screen collections, paternity collections, breath test, LCM/Cyber Tools, Test cup, Pediatric blood collections, able to perform various difficult (hard stick) draws
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
HRSC Medical Benefits / Payroll Specialist
KPMG LLP. Dallas Accounting Service Center
01.1999 - 10.2001
- Responsible for answering phones in current service level, Communicated with employees and payroll processors daily to resolve employee benefits and payroll matters
- In assisting with benefits enrollment Collect patient’s personal info, establishing new patients and assist in activating new benefits
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
- Posts payments in the computer system and generates the appropriate patient receipts
- Assist Retirement employees with Cobra and benefit packages on (RIF) reduction in workforce employees
- Resolved payroll discrepancies quickly and successfully.
Education
TCJC TARRANT COUNTY JR COLLEGE
Arlington, TXHOUSTON COMMUNITY COLLEGE
Houston, TXLONESTAR COMMUNITY COLLEGE
Cypress, TXSkills
- Customer service
- Leadership skills
- Effective communication
- Conflict resolution
- Management abilities
- Understanding customer needs
- Creating positive experience
- Workload management
- Client relationship building
- Safety compliance
Communication Skills
Exceptional communicator adept at navigating diverse professional landscapes, providing top-tier Customer Service and precise Benefits/Payroll admin to fostering effective collaboration in a hospital laboratory setting to entrepreneurial ventures, encompassing Commercial driving and strategic management of a thriving transportation business.
Leadership Experience
Orchestrated seamless customer service operations, overseeing and trained new employees to ensure client satisfaction and retention.
Timeline
Independent Contractor
GO GET EM’ TRANSPORTATION
05.2018 - 12.2024
Student
08.2017 - 05.2018
Phlebotomy Specialist
All Medical Personnel / Quest Diagnostics
03.2014 - 08.2017
Phlebotomist Specialist
Lab CORP
11.2010 - 08.2012
Laboratory Technician Phlebotomist
Methodist MANSFIELD Hospital
09.2009 - 09.2012
HRSC Medical Benefits / Payroll Specialist
KPMG LLP. Dallas Accounting Service Center
01.1999 - 10.2001
HOUSTON COMMUNITY COLLEGE
LONESTAR COMMUNITY COLLEGE
TCJC TARRANT COUNTY JR COLLEGE
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