Luis Villalpando Gomez
San Antonio,TX
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity. Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic company needs. Exhibits strong organizational abilities and effective communication skills.
Overview
3
3
years of professional experience
Work History
Shift Manager/Key Holder
Osaka Japanese Steak & Sushi
08.2024 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Server
Osaka Japanese Steak & Sushi
08.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Operator Qualif. Compliance & Training Internship
Pumpco Inc
05.2023 - 08.2023
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Operator Qualif. Compliance & Training Internship
Pumpco Inc
05.2022 - 08.2022
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Education
BBA - International Business Management
Texas A&M University
San Antonio, TX12-2024
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX06-2022
Skills
- Effective Leadership
- Team Management
- Customer Service
- Store maintenance
- Drawer balancing
- Team Leadership
- Scheduling and Coordinating
- Computer Skills
- Positive Attitude
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager/Key Holder
Osaka Japanese Steak & Sushi
08.2024 - Current
Server
Osaka Japanese Steak & Sushi
08.2023 - 06.2024
Operator Qualif. Compliance & Training Internship
Pumpco Inc
05.2023 - 08.2023
Operator Qualif. Compliance & Training Internship
Pumpco Inc
05.2022 - 08.2022
BBA - International Business Management
Texas A&M University
Associate of Arts - Business Administration
Northwest Vista College
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