Luis Villatoro
Margate,FL
Summary
Hi, My name is Luis i've been referred to as a motivated Person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Also, dependable Worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Anthonys Coal Fired Pizza
08.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Supervisor
International Painting And Pressure Cleaning
06.2020 - 09.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Youth Soccer Coach
City Of Margate
06.2022 - 08.2022
- Enhanced player performance by implementing tailored training programs focused on individual skills and techniques.
- Boosted team morale and unity through regular team-building activities and collaborative goal-setting sessions.
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
- Adapted coaching style based on individual learning styles of players by employing differentiated instruction methods when needed.
Sales Associate
All Uniform Wear
06.2020 - 09.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL12.2025
Skills
- Multitasking Abilities
- Patience Maintenance
- Active Listening
- Goal Setting
- Friendly and Enthusiastic
- Sales Closing
- Customer Service
- Negotiation
- Goal-Oriented
- Strategic Communication
- Calm Under Stress
- Body language knowledge
Affiliations
- Competitive soccer player
- Puppy owner
- Fitness enthusiast
- Avid cook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
References
References available upon request.
Timeline
Server
Anthonys Coal Fired Pizza
08.2022 - Current
Youth Soccer Coach
City Of Margate
06.2022 - 08.2022
Supervisor
International Painting And Pressure Cleaning
06.2020 - 09.2023
Sales Associate
All Uniform Wear
06.2020 - 09.2020
Associate of Arts - Criminal Justice
Broward College