Luis Zapata
Oxon Hill
Summary
Dynamic professional with a proven track record at Keystone Automotive, excelling in complex account management and financial reconciliation. Known for exceptional customer service and quick problem-solving skills, I thrive in fast-paced environments, ensuring client satisfaction and operational efficiency. Adept at Microsoft Office, I bring enthusiasm and resilience to every challenge.
Overview
6
6
years of professional experience
Work History
Waiter
The Waterman Fish Bar, Charlotte NC
Charlotte
10.2023 - 07.2025
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
A.R Coordinator Specialist
Keystone Automotive, Kearny NJ
Kearny
10.2022 - 05.2023
- Processed cash applications using coding and manifest systems; ensured timely and accurate account reconciliation.
- Handled high-volume inbound and outbound calls to resolve billing discrepancies and maintain client relationships.
- Maintained daily financial records, and supported audit-ready documentation.
- Worked closely with sales team to ensure customer orders are processed accurately and promptly.
Screen Printer
Green Distribution, Secaucus NJ
Secaucus
05.2021 - 06.2022
- Operated and maintained screen-printing equipment, ensuring accurate apparel production.
- Performed machine resets, including screen changes, and paint preparation, to meet daily output goals.
Sales Representative
T-mobile, Kearny NJ
Kearny
02.2019 - 04.2021
- Managed opening and closing procedures, including inventory counts, and cash reconciliation.
- Delivered exceptional customer service across diverse client profiles, contributing to sales targets.
- Provided technical support for customers using the company's products or services.
Education
Some College (No Degree) -
Hudson County Community College
Jersey City, NJSkills
- Prioritization and problem-solving
- Customer service excellence
- Quick learning and deadline management
- Mental resilience and adaptability
- Leadership skills
- Microsoft Office proficiency
- Computer literacy and command systems familiarity
- Complex account management
- Financial reconciliation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Waiter
The Waterman Fish Bar, Charlotte NC
10.2023 - 07.2025
A.R Coordinator Specialist
Keystone Automotive, Kearny NJ
10.2022 - 05.2023
Screen Printer
Green Distribution, Secaucus NJ
05.2021 - 06.2022
Sales Representative
T-mobile, Kearny NJ
02.2019 - 04.2021
Some College (No Degree) -
Hudson County Community College
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