Luis Zuniga
2130 Harman St,NY
Summary
I came to the US in 2014 as a 17 year old kid. Hooters was my first job. I started working with the company in May 2014 doing prep for a couple months then I was the dishwasher for another 3-4 months before I started training as a line cook. I worked my way up. Started learning how to work the fryer then I was taught how work the grill and within 1 1/2 years I was able to work any station in the kitchen. By 2017 I was one of the kitchen leaders and in 2018 I was promoted to be an assistant manager. In 2019 I was transferred to the Queens location which has always being the top performing store within our franchise. I learned a lot there. I was the one that was left in charge and keep the store open for delivery business during the pandemic. It was then in December 2021 when my regional manager promoted me to become the General Manager of the Farmingdale location.
I'm ready for a new challenge now. I'm a hard working person that won't walk away when things get a little hard, rather will try to find a solution to keep things running smooth.
Overview
4
4
years of professional experience
Work History
General Manager
Hooters of Fresh Meadows
05.2024 - 02.2026
- Oversaw daily operations to ensure optimal customer satisfaction and efficient service delivery.
- Managed staff schedules, optimizing labor costs while maintaining service standards.
- Analyzed customer feedback to identify improvement areas in service and menu offerings.
- Maintained inventory control systems, reducing waste and improving supply chain management.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Delegated responsibilities amongst the assistant managers and cross trained everyone accordingly to create well-rounded leaders.
- Maintained a teamwork center environment to enhance a high performing dynamic amongst all employees.
- Won tp op performance store within our franchise in 2024 and 2nd in 2025.
General Manager
Hooters of Farmingdale
12.2021 - 04.2024
- Implemented training programs to enhance team performance and operational efficiency.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Assisted in recruiting, hiring and training of team members.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maintained a teamwork centered environment to enhance a high performing dynamic amongst all employees.
- Delegated responsibilities amongst the assistant managers and cross trained everyone accordingly to create well-rounded leaders.
Education
High School Diploma -
Farmingdale High School
Farmingdale, NY06-2017
Skills
- Completely fluent in Spanish
- Knowledge in kitchen equipment and maintenance
- Labor cost controls
- Problem resolution
- Operations management
- Team player
Accomplishments
I won most improved store within our franchise the first year of being a GM in the LI location and also store of the year in 2024 as a GM in the Queens location.
Languages
Spanish
Full Professional
Timeline
General Manager
Hooters of Fresh Meadows
05.2024 - 02.2026
General Manager
Hooters of Farmingdale
12.2021 - 04.2024
High School Diploma -
Farmingdale High School