LUISA ARIAS
Houston,TX
Summary
Results-driven professional adept in managing regional operations to achieve business objectives. Proven ability to enhance team performance and drive process improvements. Known for fostering collaborative work environments and adapting to changing business needs while maintaining high standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Supervisor
CWS Apartment Homes, LLC
07.2024 - Current
- Improved regional performance by implementing streamlined processes and efficient management strategies.
- Developed comprehensive financial reports for senior leadership, enabling data-driven decision-making processes.
- Fostered a positive working environment through proactive conflict resolution measures and consistent recognition of staff achievements.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality standards.
- Evaluated team performance regularly, providing guidance for continuous improvement and goal achievement.
- Reduced operational costs by identifying areas of improvement and implementing cost-effective solutions.
Regional Supervisor
Banyan Equity Management
01.2023 - 07.2024
- Foster synergy with the Marketing team, actively contributing to the development and monitoring of comprehensive marketing budgets and strategic plans.
- Oversaw recruitment process to ensure the hiring of top talent in alignment with company objectives.
- Actively participating in pricing calls and collaborating with the Revenue Management team to maximize profitability.
- Direct the orchestration of marketing activities, conducting in-depth analyses of market comps, lead/follow-up reports, and screening results to refine and enhance property performance.
- Contribute to the development of winning RFP responses, showcasing a deep understanding of property dynamics and market trends.
- Implement and ensure proficient utilization of cutting-edge property-specific front-end technology, enhancing operational efficiency and responsiveness.
Lease-Up and Renovations Development Supervisor
Pegasus Residential
01.2019 - 01.2023
- Garnered acclaim as the recipient of the 2020 National Resident Satisfaction Regional Award, showcasing commitment to exceptional service and resident contentment.
- Deliver comprehensive weekly reports and constructive feedback to the executive team and stakeholders, offering insights into NOI projections and ensuring alignment with organizational objectives.
- Managed substantial surge in occupancy rates, elevating them from 85% to an impressive 96% within a four-month period.
- Maintained a consistent 5% higher occupancy in 2019 compared to surrounding competition, establishing the community as a preferred choice.
- Successfully bolstered Net Operating Income (NOI) by $15,000 each quarter, showcasing adept financial management.
- Achieved a remarkable fifth-ranking in overall satisfaction in the 2019 Kingsley Resident Survey, reflecting resident contentment and engagement.
- Effectively managed a delicate balance, maintaining occupancy at 80% during extensive renovation projects, demonstrating strategic planning and tenant retention.
- Directly oversaw a $10 million rehabilitation initiative, ensuring meticulous redesign, technical precision, and financial control at every phase of the assigned projects.
- Amplified Google reviews from 3.5 to an impressive average of 4.5, enhancing the community's online reputation and visibility.
- Consistently achieved perfect scores in on-site mystery shops, never falling below 97%, reflecting a commitment to excellence in customer service.
- Implemented and executed community events strategically, drawing in traffic and developing long-term marketing initiatives to support sustained occupancy growth.
Multi-Site Renovations and Stabilized Sr. Community Manager
Cortland Living
01.2018 - 01.2019
- Orchestrated successful lease-up of the property to an impressive 80%, overcoming construction delays and maintaining a commendable 40% renewal rate.
- Demonstrated extensive experience in adeptly handling challenging situations, maintaining high level of professionalism in all interactions.
- Led and motivated team of eight members, fostering a positive environment that significantly reduced employee turnover and ensured team members felt valued.
- Applied expertise in leasing units without resorting to extensive concessions, achieving higher rates per square foot than surrounding competition.
- Under my leadership, two team members were promoted, recognizing their growth and contributions to the success of the community.
Luxury Lease-Up Community Manager
Epoch Residential
01.2017 - 01.2018
- Championed the enhancement of occupancy performance, employing strategic recruitment methodologies to attract top-tier talent, emphasizing a commitment to unparalleled customer service.
- Cultivated a dynamic team environment by instilling and embodying the unique Pegasus culture and standards, fostering an atmosphere of inspiration and motivation.
- Surpassed occupancy targets and successfully achieved lease-up stabilization, maintaining a robust 91-93% occupancy rate in a submarket that typically averages 85%.
- Elicited client trust through the seamless integration and embodiment of Pegasus core values, ensuring a consistent and trustworthy partnership.
- Engineered a remarkable increase in leased percentage, achieving an unprecedented surge from 0% to 15% within a condensed three-week timeframe, showcasing unparalleled efficiency.
Luxury Lease-Up Training Manager
ZRS Management
01.2016 - 01.2017
- Surpassed the annual occupancy objective of 80% by an impressive margin of 9%, outperforming expectations within a budgeted period.
- Recognized for exemplary property management, maintaining high capacity while minimizing turnover, earning accolades for operational excellence.
- Innovated and executed a comprehensive marketing plan for the 2019 launch of The Grayson community, contributing to its successful establishment.
- Introduced The Grayson brand, cultivating an identity synonymous with relaxation, style, and the essence of home, establishing a unique market presence.
- Conceptualized and crafted a compelling marketing strategy, including innovative verbiage, marketing materials, floor plans, information sheets, brochures, website content and engaging social media profiles.
- Oversaw the selection and purchase of decor accessories for the community's clubhouses, gyms, offices, and model units, ensuring a cohesive and appealing aesthetic.
- Demonstrated exceptional pricing skills, securing 89 rentals within a two-month period, with pricing $70-$185 higher than surrounding competition, strategically utilizing limited concessions in a concession-driven market.
- Played a key role in supervising an $8 million rehabilitation initiative, ensuring a seamless execution of staff training, and gaining residents trust in a challenging sub-market influenced by crime and property location.
- Maintained an impressive record of less than 1% delinquency each month, highlighting effective financial management and tenant relations.
- Spearheaded the creation of a comprehensive company goal board, fostering transparency and alignment with organizational objectives.
Lease-Up & Renovations Community Manager/Asst Mgr
NOIPM
01.2014 - 01.2016
Education
Business Management -
Houston Community College
Houston, TX05.2026
Skills
- Time Management
- Adaptability
- Team Collaboration
- Innovative Marketing
- Strong Interpersonal Skills
- Communication Skill
- Problem-Solving
- Organized and Detail-Oriented
Certification
- HAA (Houston Apartment Association)
- NALP, CAMC Candidate
References
- Halima Johnson, Cortland, Regional Manager, (281) 851-7444
- Brandon Coleman, Zocalo, Regional Manager, (832) 407-4809
- Candi Castillo, ZRS, Regional Manager, (713) 614-1654
Awardsandnominations
- 2020 National Resident Satisfaction Award.
- Development Supervisor of the Year, Pegasus Residential, 2020.
- Assistant Manager of the Year, NOIPM, 2015.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Supervisor
CWS Apartment Homes, LLC
07.2024 - Current
Regional Supervisor
Banyan Equity Management
01.2023 - 07.2024
Lease-Up and Renovations Development Supervisor
Pegasus Residential
01.2019 - 01.2023
Multi-Site Renovations and Stabilized Sr. Community Manager
Cortland Living
01.2018 - 01.2019
Luxury Lease-Up Community Manager
Epoch Residential
01.2017 - 01.2018
Luxury Lease-Up Training Manager
ZRS Management
01.2016 - 01.2017
Lease-Up & Renovations Community Manager/Asst Mgr
NOIPM
01.2014 - 01.2016
- HAA (Houston Apartment Association)
- NALP, CAMC Candidate
Business Management -
Houston Community College
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